Cleaning

Cleaning

Making sure our services are clean 

Coronavirus has changed the way we all use public transport and we’re working hard so you can travel as safely as possible.

Wear a face covering

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport. 

Please bring a face covering with you and put it on before:

  • going into a train station car park
  • going into a station
  • going onto a platform
  • using a waiting room
  • getting on your bus or train

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here

 

Extra cleaning on our buses, trains and at stations

Our buses, trains and stations are being thoroughly cleaned in line with government guidelines, including anywhere passengers may touch regularly.

 
We’re working around the clock to ensure you can travel safely and with confidence on public transport.

 

Buses

All bus operators across Wales have strict cleaning measures in place, including safety measures to keep all drivers on the network as safe as possible in line with Welsh Government guidance. 


Trains 

We’re cleaning our trains thoroughly and more frequently.  Our cleaning teams are working day and night to clean our trains and we’ve employed more cleaners to keep them clean. 

We’re focusing on heavily used areas such as armrests, handrails and tabletops. We’re also making sure our toilets are well stocked with soap.  


We’re using an anti-viral cleaning product with a 7-day protection period, which is the best product currently available. 


Stations

We’re also increasing cleaning at our stations and particularly focusing on heavily used areas such as handrails and ticket machines.  We’re also making sure our toilets are well stocked with soap.
We’re using an anti-viral cleaning product with a 7-day protection period, which is the best product currently available. 


Help us - please wash your hands or use hand sanitiser regularly 

We’re doing extra cleaning so you can make journeys as safely as possible.
Please help us by:

  • washing your hands thoroughly with soap and water for 20 seconds or using hand sanitiser regularly.
  • Bringing your own hand sanitiser if you can.

 

Your questions

Read our FAQs to find out more about what we’re doing to make sure public transport in Wales is as safe as possible.

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