Social distancing

Social distancing

Keep your distance to stay as safe as possible on your essential journeys

Keep your distance to stay as safe as possible on your essential journeys 

Current Welsh Government guidance is to Keep Wales Safe and travel only if your journey’s essential.  


Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if you have any coronavirus symptoms.


We’re working hard:

  • so keyworkers can travel to and from work
  • so you can make essential journeys such as for essential shopping or medical needs
  • to keep staff safe

 

Social distancing measures mean that fewer people can travel safely on public transport which is why it’s important to follow current Welsh Government guidance is to Keep Wales Safe and travel only if your journey’s essential.  


Bus and rail services across Wales have been running at reduced levels during the coronavirus outbreak for key worker and essential travel only.


Please keep your distance

Please stay 2 metres apart from others wherever possible when making essential journeys.

If you come within 2 metres of others:
•    avoid physical contact
•    try to face away from other people
•    keep the time you spend within 2 metres of other people as short as possible 


Consider wearing a face covering

You could consider wearing a face covering when making essential journeys. The latest government advice states that you can choose to wear a face covering on public transport if you wish.

Wearing a face covering may be beneficial as a precautionary measure, providing some extra protection to you and may protect others if you’re infected, whether or not you have developed symptoms. 

Please continue to maintain social distancing and wash your hands or use hand sanitizer regularly. 

You can read the Chief Medical Officer for Wales’ advice on the use of face coverings here.

Help us - please wash your hands or use hand sanitiser regularly

We’re doing extra cleaning so you can make essential journeys as safely as possible.


Please help us by:

  • washing your hands thoroughly with soap and water for 20 seconds or using hand sanitiser regularly.
  •  Bringing your own hand sanitizer if you can.

 

Extra social distancing measures for essential travel

Extra social distancing measures are being introduced on public transport across Wales.  


These include:

  • limiting the number of passengers allowed on buses and trains at one time  
  • introducing one-way queuing systems at stations 
  • using clear social distancing markings 
  • encouraging customers to use contactless payments or buy tickets online or at ticket machines

 

Children on public transport 

Children can travel on public transport if it’s the only option for essential travel, but please consider whether or not they could walk or cycle or they should be accompanied by a responsible adult or carer.  


Children need to observe social distancing and should:

  • stay 2 metres apart from people outside their household wherever possible
  • avoid physical contact and keep the time spent with others within 2 metres as short as possible
  • face away from people outside their household
  • wash their hands thoroughly or use hand sanitiser before and after travelling 

If you’re responsible adult or carer, please try to ensure that children observe social distancing. 

 

Your questions

Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible.

Quick links

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card