Social distancing

Physical distancing

Keep your distance to stay as safe as possible on your essential journeys

Keep your distance to stay as safe as possible on your essential journeys 

Current Welsh Government guidance is to Keep Wales Safe and travel only if your journey’s essential.  

Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if you have any coronavirus symptoms.

We’re working hard:

  • so keyworkers can travel to and from work
  • so you can make essential journeys such as for essential shopping or medical needs
  • to keep staff safe


Physical distancing measures mean that fewer people can travel safely on public transport which is why it’s important to follow current Welsh Government guidance is to Keep Wales Safe and travel only if your journey’s essential.  

Bus and rail services across Wales have been running at reduced levels during the coronavirus outbreak for key worker and essential travel only.

Please keep your distance

Please stay 2 metres apart from others wherever possible when making essential journeys.

If you come within 2 metres of others:
•    avoid physical contact
•    try to face away from other people
•    keep the time you spend within 2 metres of other people as short as possible 


Wear a face covering 

You must wear a face covering on public transport to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Please bring a face covering with you and put it on before entering our stations or getting on your bus or train.

The Welsh Government recommends wearing a 3-layer face covering because physical distancing can be difficult to achieve on public transport.

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here


Help us - please wash your hands or use hand sanitiser regularly

We’re doing extra cleaning so you can make essential journeys as safely as possible.

Please help us by:

  • washing your hands thoroughly with soap and water for 20 seconds or using hand sanitiser regularly.
  •  Bringing your own hand sanitizer if you can.


Extra physical distancing measures for essential travel

Extra physical distancing measures are being introduced on public transport across Wales.  

These include:

  • limiting the number of passengers allowed on buses and trains at one time  
  • introducing one-way queuing systems at stations 
  • using clear physical distancing markings 
  • encouraging customers to use contactless payments or buy tickets online or at ticket machines


Children on public transport 

Children can travel on public transport if it’s the only option for essential travel, but please consider whether or not they could walk or cycle or they should be accompanied by a responsible adult or carer.  

Children need to observe physical distancing and should:

  • stay 2 metres apart from people outside their household wherever possible
  • avoid physical contact and keep the time spent with others within 2 metres as short as possible
  • wear a face covering if they’re aged 11 or over and aren’t disabled or suffering  from breathing difficulties.
  • face away from people outside their household
  • wash their hands thoroughly or use hand sanitiser before and after travelling 

If you’re responsible adult or carer, please try to ensure that children observe physical distancing. 


Your questions

Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible.

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