Social distancing

Social distancing

Keep your distance to stay as safe as possible on public transport

Keep your distance to stay as safe as possible on public transport

Helping you keeping your distance

With travel restrictions lifted across the UK, lots more of us are using public transport.

We’re continuing to do everything we can to help you maintain social distancing, with safety measures in place across the network. However, on some busy services, social distancing is not always possible, so we’re asking everyone to be patient, be sensible and be respectful at all times.

The measures we’re taking to help maintain social distancing on public transport across Wales include: 

  • using all our available trains and buses on the network
  • regularly reviewing our timetable, adding extra services wherever we can
  • Where we can, limiting the number of passengers allowed on buses and trains at one time  
  • introducing one-way queuing systems at some stations 
  • using clear physical distancing markings 
  • encouraging customers to use contactless payments or buy tickets online or at ticket machines
  • Working with the British Transport Police to encrouage responsible behaviour


Help us make the difference - please play your part

If you think a service is likely to be busy and you may be concerned about social distancing, there are some practical things you can do to help keep the network safe.

  • Continue to work from home if possible
  • Walk and cycle if you can
  • Be flexible - try to avoid the peak commuting times and don’t leave it to the last train home
  • Plan ahead by using our capacity checker to find trains with more space.
  • Some routes have longer intercity services serving them, so consider changing your plans to use trains with more carriages.
  • Buy tickets for your preferred train well before the day of travel.
  • Buy and use contactless tickets wherever possible.     
  • Respect the space of our colleagues whilst they’re working to keep you safe.
  • Move down the train, don’t congregate in the doorway and use the window seat leaving the aisle seat free.
  • Remember that some passengers can only use some parts of the train, such as wheelchair accessible spaces, so keep them free where you can.
  • Wear a face covering (unless exempt), and help us keep windows open on trains where they do open. But don’t worry, trains without openable windows have ventilation too.
  • Face away from people outside your household
  • Children should be accompanied by a responsible adult or carer and also follow social distancing wherever possible
  • Continue to follow our Travel Safer advice



Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Concessionary travel cards

Traveline Cymru

Plan your bus journey

Train tickets

Train tickets

Buy your train tickets

Work in your area

Work in your area
Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card