Social distancing

Physical distancing

Keep your distance to stay as safe as possible on public transport

Keep your distance to stay as safe as possible public transport

Coronavirus has changed the way we all use public transport and we’re working hard so you can travel as safely as possible.

Physical distancing measures mean that fewer people can travel safely on public transport.

Bus and rail services across Wales have been running at reduced levels during the coronavirus outbreak.

Physical distancing measures on public transport

Physical distancing on public transport across Wales include. 

  • limiting the number of passengers allowed on buses and trains at one time  
  • introducing one-way queuing systems at stations 
  • using clear physical distancing markings 
  • encouraging customers to use contactless payments or buy tickets online or at ticket machines

Responsible travel 

Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice. 

You can find out more about Travel Safer as well as our promise to you here


Please keep your distance

Please stay apart from others wherever possible on public transport.

Please wear a face covering and try to:
•    avoid physical contact
•    face away from other people
•    keep the time you spend near other people as short as possible 

 

Wear a face covering 

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport. 

Please bring a face covering with you and put it on before:

  • going into a train station car park
  • going into a station
  • going onto a platform
  • using a waiting room
  • getting on your bus or train

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here

 

Help us - please wash your hands or use hand sanitiser regularly

We’re doing extra cleaning so you can make journeys as safely as possible.

Please help us by:

  • washing your hands thoroughly with soap and water for 20 seconds or using hand sanitiser regularly.
  • bringing your own hand sanitiser if you can.

 

Children on public transport 

Children can travel on public transport, but please consider whether or not they could walk or cycle or they should be accompanied by a responsible adult or carer.  

Children need to observe physical distancing and should:

  • stay away from people outside their household wherever possible
  • avoid physical contact and keep the time spent near others as short as possible
  • wear a face covering if they’re aged 11 or over and aren’t disabled or suffering  from breathing difficulties.
  • face away from people outside their household
  • wash their hands thoroughly or use hand sanitiser before and after travelling 

If you’re responsible adult or carer, please try to ensure that children observe physical distancing. 

 

Your questions

Read our FAQs to find out more about what we’re doing to make sure public transport in Wales is as safe as possible.

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