Taxis

Keep Wales Safe

Stay safe, plan ahead and be a responsible traveller. 

Don’t travel if you’re feeling unwell.

When using public transport;  

  • wear your face covering at all times
  • keep your distance
  • be respectful to other travellers and our staff
  • wash and sanitise your hands regularly.

Help us keep the network as safe as possible by following our Travel Safer guidance.

You can check the Welsh Government’s guidance here.  

Travelling to other UK nations

From 12 April 2021, Travel restrictions have been lifted in Wales allowing for travel between Wales and the rest of the UK, or wider Common Travel Area (Ireland, Isle of Man and the Channel Islands).

You can view the latest guidance on travelling outside of Wales here.

On April 12 2021, the UK Government also lifted the essential travel restrictions in England, allowing for travel between England and the rest of the UK or wider Common Travel Area.

You’ll need to check what guidance is in place for where you’re intending to travel from or to as some countries within the Common Travel Area have travel restrictions in place. This may prevent you from travelling unless you have a reasonable excuse, for example, travelling for work or education.

You’ll need to follow the guidance for EnglandScotland and Northern Ireland when travelling in those areas.

The Welsh Government’s guidance advises against travelling unnecessarily to other parts of the UK with higher levels of coronavirus to help control the spread of the virus.

Using taxis or private hire vehicles

Please use taxis and private hire vehicles responsibly.  Your local operators will be able to tell you about the services they’re currently providing and the measures currently in place to help with physical distancing.

At taxi ranks

Please try to keep your distance from others.

Follow the driver’s advice 

Please follow the driver’s advice. Your driver will be able to tell you about the measures in place to make sure you can travel as safely as possible. You may be asked to sit in the back left-hand seat if travelling alone, for instance. 

Avoid sharing taxis with others not from your household or social bubble

Please avoid sharing a taxi with others not from your household or social bubble and wherever possible face away from the driver.  Where this isn’t possible, if you come close to others, please:

  • avoid physical contact 
  • try to face away from other people 
  • keep the time you spend close to other people as short as possible
  • consider wearing a face covering as a precautionary measure 
  • wear a face covering unless you’re exempt 

Face coverings

Wearing a face covering on public transport remains law in Wales. You must continue to wear a face covering on all our services for the duration of your journey, unless you’re exempt.  

Please bring a face covering with you and put it on before:

  • waiting at a taxi rank
  • when travelling in a taxi

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  

The Welsh Government's full list of exceptions can be found here.

Find out more about wearing face coverings on public transport here.


Wash your hands before and after travelling

Please wash your hands for at least 20 seconds or use hand sanitiser before and after travelling by taxi or private hire vehicle.
 

Useful links 

 

Your questions

Read our FAQs to find out more about what we’re doing to make journeys on public transport in Wales is as safe as possible. 

 

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