Taxis

Coronavirus has changed the way we all use public transport and we’re working hard so you can travel as safely as possible.

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Protect yourself and others. 

Responsible travel 

Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice. 

You can find out more about Travel Safer as well as our promise to you here

 

Using taxis or private hire vehicles

Please use taxis and private hire vehicles responsibly.  Your local operators will be able to tell you about the services they’re currently providing and the measures currently in place to help with physical distancing.


At taxi ranks
Please try to keep your distance from others.


Follow the driver’s advice 
Please follow the driver’s advice. Your driver will be able to tell you about the measures in place to make sure you can travel as safely as possible. You may be asked to sit in the back left-hand seat if travelling alone, for instance. 


Avoid sharing taxis with others not from your household or social bubble
Please avoid sharing a taxi with others not from your household or social bubble and wherever possible face away from the driver.  Where this isn’t possible, if you come close to others, please:

  • avoid physical contact 
  • try to face away from other people 
  • keep the time you spend close to other people as short as possible
  • consider wearing a face covering as a precautionary measure 
  • wear a face covering unless you’re exempt 

Face coverings

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport. 

Please bring a face covering with you and put it on before:

  • going into a train station car park
  • going into a station
  • going onto a platform
  • using a waiting room
  • getting on your bus or train

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh Government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here

You can find out more about wearing face coverings here

Wash your hands before and after travelling

Please wash your hands for at least 20 seconds or use hand sanitiser before and after travelling by taxi or private hire vehicle.

Your questions

Read our FAQs to find out more about what we’re doing to make sure public transport in Wales is as safe as possible.

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