Taxis

Keep Wales Safe

The current guidance from the Welsh Government is to stay at home and only leave home if your journey is essential.

Public transport should only be used for limited purposes which include:  

  • to go to work if you can’t work at home.
  • to go to school, college or for education  
  • for essential shopping or medical needs  
  • to provide essential care 
  • to escape a risk of illness or injury, such as for victims or people at risk of domestic abuse

Click here for more information  

Please do not leave home and travel at all if you have any Coronavirus symptoms.   

You can check the Welsh Government’s guidance here 

Please think carefully about:  

  • the journeys you make  
  • the people you meet 
  • travelling to areas where coronavirus rates are high  

If you do still need to use public transport for essential journeys, please help us keep the network as safe as possible by following our Travel Safer guidance.  

Travelling to other UK nations

If you’re travelling between Wales and another part of the UK, you’ll need to follow the guidance for EnglandScotland and Northern Ireland.

Using taxis or private hire vehicles

Please use taxis and private hire vehicles responsibly.  Your local operators will be able to tell you about the services they’re currently providing and the measures currently in place to help with physical distancing.

At taxi ranks

Please try to keep your distance from others.

Follow the driver’s advice 

Please follow the driver’s advice. Your driver will be able to tell you about the measures in place to make sure you can travel as safely as possible. You may be asked to sit in the back left-hand seat if travelling alone, for instance. 

Avoid sharing taxis with others not from your household or social bubble

Please avoid sharing a taxi with others not from your household or social bubble and wherever possible face away from the driver.  Where this isn’t possible, if you come close to others, please:

  • avoid physical contact 
  • try to face away from other people 
  • keep the time you spend close to other people as short as possible
  • consider wearing a face covering as a precautionary measure 
  • wear a face covering unless you’re exempt 

Face coverings

You must wear a face covering on public transport. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport and in taxis. 

Please bring a face covering with you and put it on before:

  • waiting at a taxi rank
  • when travelling in a taxi

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  

The Welsh Government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here. 


Wash your hands before and after travelling

Please wash your hands for at least 20 seconds or use hand sanitiser before and after travelling by taxi or private hire vehicle.
Your questions

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