Current Welsh Government guidance is to Keep Wales Safe and travel only if your journey’s essential.  

Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if you have any coronavirus symptoms.

We’re working hard:

  • so key workers can travel to and from work
  • so you can make essential journeys such as for essential shopping or medical needs
  • to keep staff safe


Using taxis or private hire vehicles

Please use taxis and private hire vehicles for essential journeys and if they’re your only option for essential travel.  Your local operators will be able to tell you about the services they’re currently providing and the measures currently in place to help with physical distancing.

At taxi ranks
Please try to keep 2 metres apart from others.

Follow the driver’s advice 
Please follow the driver’s advice when you’re making your essential journey.  Your driver will be able to tell you about the measures in place to make sure you can travel as safely as possible.  You may be asked to sit in the back left-hand seat if travelling alone, for instance. 

Avoid sharing taxis with others not from your household
Please avoid sharing a taxi with others not from your household and wherever possible face away from the driver.  Where this isn’t possible, if you come within 2 metres of others, please:

  • avoid physical contact 
  •  try to face away from other people 
  • keep the time you spend within 2 metres of other people as short as possible
  • consider wearing a face covering as a precautionary measure 
  • wear a face covering unless you’re exempt 


Face coverings

You must wear a face covering on public transport to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Please bring a face covering with you and put it on before entering our stations or getting on your bus or train.

The Welsh Government recommends wearing a 3-layer face covering because physical distancing can be difficult to achieve on public transport.

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here

You can find out more about wearing face coverings here

Wash your hands before and after travelling

Please wash your hands for at least 20 seconds or use hand sanitiser before and after travelling by taxi or private hire vehicle.


Your questions

Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible.

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