- Station deep clean and rebranding begins.
- Refurbished trains bring extra capacity to the valley lines.
- New services between Chester and Liverpool Lime Street.
- Outdated Pacer trains are retired. (Passenger feedback has highlighted the need to improve capacity and resilience in the fleet as a key priority, we plan to deliver this by keeping Pacer trains for a short period during 2020)
- Community Ambassadors are employed across the network to bring railway closer to communities.
- Pay-as-you-go ticketing is launched across Wales using barcodes and smartcards.
- Free, seamless Wi-Fi is made available on stations and trains.
- First new trains introduced to the network.
- New trains improve standards on North Wales Coast, Cardiff to Manchester, Cambrian Line, Conwy Valley and Cheltenham services.
- New Metro Vehicles on Treherbert, Aberdare and Merthyr lines providing 4 trains per hour and new station at Crwys Road opens.
- New on-board Infotainment service launched
- The Cardiff Bay line is extended to the Wales Millennium Centre with a new station at Loudoun Square.
- Sunday and evening services become more frequent across the network, with extra trains on Rhymney to Cardiff and Vale of Glamorgan lines.
- Extra services begin on summer Sundays on the north Cambrian Line