Contact Us

How to contact Transport for Wales

Transport for Wales Rail Services


Delay repay

Rail complaints

Lost property

Twitter  @tfwrail

Facebook @tfwrail


Customer Relations
Transport for Wales Rail Services
St. Mary's House 
47 Penarth Road 
CF10 5DJ

Call 0333 3211 202


Transport for Wales

Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government’s vision of a high quality, safe, integrated, affordable and accessible transport network.

Corporate enquiries



Web team

Twitter  @transport_wales

Facebook @TransportforWales 


If you have a query about your concessionary travel card you can contact us by


or call 0300 303 4240 



Transport for Wales
3 Llys Cadwyn
Rhondda Cynon Taf
CF37 4TH


Travel information

If you're looking for public transport information such as journey planning, timetables or travel advice, please visit Traveline Cymru.

Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Concessionary travel cards

Traveline Cymru

Plan your bus journey

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card