Help and contact

Rail

We can help with every stage of your journey. Find out what you can do online and how you can get in touch.

Buses

Find out what you can do online and how you can get in touch.

See also 'Ways to travel'

Get from A to B. Find information for a range of travel modes.

Rail contact details

From journey planning and booking assisted travel to ticketing information, we can help.

Bus contact details

Need help? From journey planning to ticketing information, our Customer Relations team can assist.

TfW contact details

You’ll find all our contact details in one place here.

Concessionary card

Need some help with your application or updating your details? Lost your card? Get in touch with our concessionary travel card team.

Recruitment

Contact our recruitment team.

Freedom of Information request

To request information about TfW please visit our Freedom of Information request page.

Accessible travel

Get all the information you need to plan your journey and book assistance. Learn about our plans for making our services more accessible.

Lost property

If you've recently lost an item/s on one of our trains or at one of our stations, we'll do our very best to help reunite you with your belongings.

Travel information

Check your train is on time and get more information to help you plan your journey.

Information for…

Over 60's

Communities

Kids and schools

Visitors and tourists

Job hunters

Business

Help for...