Together we’ll Keep Wales Safe – Travel Safer

Keep Wales Safe – wear a face covering on public transport unless you’re exempt. 

Current Welsh Government guidance is to stay home, save lives and travel only if your journey’s essential. 

These restrictions will help reduce the spread of coronavirus and apply from 18:00 on Friday 23 October 2020 to 00:01 on Monday 9 November 2020.

Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if you have any coronavirus symptoms.

During this period:

  • please stay at home unless you have a reasonable excuse such as for caring responsibilities or for work if you can’t work at home. 
  • only travel if your journey’s essential.
  • please check before you travel as TfW will be running a reduced number of rail services and some services may also change or be cancelled at short notice.
  • rail services from Wales to England or those operated by TfW in England will not change.

If you need to make an essential journey between Wales and England, please remember that different regulations and guidance may be in place in the different countries of the UK.  You must follow this guidance.

You can read the Welsh Government’s guidance here.

You can read the Welsh Government’s FAQs here.

Face coverings

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks unless you’re exempt. Help to prevent the spread of coronavirus to other travellers and staff.  Protect yourself and others

Responsible travel 

Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice. 

You can find out more about Travel Safer as well as our promise to you here

Travelling to Wales?

If coming from a high or very high risk area, only travel if you need to such as to work or education. Check Welsh Government advice.


Need to travel? 

We’re currently running reduced services and reduced capacity due to physical distancing. The Welsh Government has asked everyone to think carefully about making journeys and only travel when you need to do so. Work from home if you can.

Please be a responsible traveller, plan ahead and use our capacity checker if you’re travelling by train: 



For advice and guidance or travel updates please: 

Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes. 

You can also check your local bus operator’s website for more information. You can find a link at


For advice and guidance please:

  • click here for rail information
  • call 0333 3211202
  • contact our customer service team 
  • Download our free app
  • Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.


Walking and cycling 

Please walk or cycle particularly for shorter journeys.
For advice, guidance and help planning your journey please:

Public cycle schemes, such as Nextbike in Cardiff, are available in some areas.

You can find out more on your local council’s website.


Community transport 

For advice and guidance on community transport services running in your area please contact the Community Transport Association (CTA): 


Your questions 

Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible. 


Latest Welsh Government guidance 

We’re continuing to follow the Welsh Government’s latest Coronavirus guidance which you can read here


Latest healthcare information from Public Health Wales 

You can find the latest healthcare information from Public Health Wales here


Latest Government and NHS information 

You can find the latest healthcare information from the NHS


About Transport for Wales 

Transport for Wales exists to drive forward the Welsh Government’s vision of a high quality, safe, integrated, affordable and accessible transport network that the people of Wales are proud of. Transport for Wales is key to delivering the Welsh Government’s key themes as set out in Prosperity for All: The National Strategy.

For Wales and its people to thrive, we need to be connected – to one another, to the services we need and to open up new opportunities. Our work focuses on making these connections happen – by planning, commissioning and managing efficient transport networks and by drawing on the very best skills from across industry, government and society.

We are creating a transport network fit for the future that contributes to the long-term sustainability of Wales and those communities connected to us.

Metro logo

Reduced journey times, more services and better connections are just some of the benefits you can expect from Metro, the exciting new transport system that will transform the way we all travel Wales and the borders.

Work on the South Wales Metro is already underway and we’re developing options to improve and enhance the transport network in North Wales and Swansea Bay.  

Find out more 

Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card