Together we’ll Keep Wales Safe – Travel Safer

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Keep Wales Safe - only travel only on public transport if your journey’s essential or it’s your only option

Bus and rail services across Wales are running at reduced levels during the coronavirus outbreak for key worker and essential travel only. 

Current Welsh Government guidance is to stay safe and travel only if your journey’s essential.

Please work at home if you can.    

Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if: 

  • you have any coronavirus symptoms 
  • you’re clinically extremely vulnerable. 


Capacity checker

If you need to travel on our trains, please use our capacity checker to plan your journey.


Face coverings

Wear a face covering on public transport to help prevent the spread of the coronavirus to other travellers and staff.  

The Welsh Government is making wearing a face covering mandatory from the 27 July 2020, where physical distancing can be difficult to achieve such as on public transport.   

Face coverings needn't be worn by children under the age of 11, disabled persons or people who experience breathing difficulties.  

The face coverings could help provide some control of the virus in specific circumstances, but they don’t replace the need for physical distancing or washing your hands regularly.   

You still need to stay 2 metres apart from others wherever possible, avoid physical contact, try to face away from other people and keep the time you spend within 2 metres of other people as short as possible.  

Washing your hands, avoiding touching your face and maintaining social distancing from others remain the best way of stopping the spread of the virus. 

The Welsh government's full list of exceptions can be found here

Children on public transport  

Children can travel on public transport if it’s the only option for essential travel, but please consider whether or not they could walk or cycle or they should be accompanied by a responsible adult or carer.  We’re currently running reduced services and reduced capacity due to physical distancing.  

Please check with your school or local council to find out if school transport is available.

If you need to travel on our trains to take your child to school, please use our capacity checker to plan your journey.

Please avoid bringing pushchairs, children’s bikes and scooters on public transport.
Children need to observe physical distancing and should: 

  • stay 2 metres apart from people outside their household wherever possible 
  • avoid physical contact and keep the time spent with others within 2 metres as short as possible 
  • face away from people outside their household
  • avoid touching surfaces onboard as much as possible 
  • avoid eating onboard, if possible 
  • wash their hands thoroughly or use hand sanitiser before and after travelling  
  • wear a face covering

If you’re responsible adult or carer, please try to ensure that children observe physical distancing. Find out more about physical distancing here

Please be aware that children over the age of 11 will be required to wear a face covering from 27 July, unless they suffer with breathing difficulties or are disabled. 

My travel pass

You can still use mytravelpass on buses but please only use public transport if it’s your only option.  Please consider walking or cycling where possible to help us keep the limited space available on public transport for key workers who need to travel to and from work.  You can find out more about mytravelpass here.


Concessionary Travel Cards 

You can still use your Concessionary Travel Pass but please only use public transport if it’s your only option.  Please consider walking or cycling where possible to help us keep the limited space available on public transport for key workers who need to travel to and from work.  You can find out more about concessionary travel here.

Need to travel? 

  • Walk or cycle if you can, particularly for short journeys 
  • Plan your journey and check before you travel
  • Allow more time for your journey 
  • Travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening  
  • Book your journey  
  • Use contactless payments or buy your tickets online or at ticket machines 
  • Keep your distance and stay 2 metres apart where possible 
  • Wash your hands for at least 20 seconds or use hand sanitiser regularly  


Together we’ll Keep Wales Safe – Travel safer

We’re working hard so key workers can travel to and from work or you can make essential journeys if public transport is your only option such as for essential shopping or for medical needs, but we need your help.  

Please help us to help you by following our simple Travel safer advice. You can find out more about Travel safer as well as our promise to you here

Planning and booking your essential journeys 

Please consider using other forms of transport before using public transport for essential journeys in these difficult times. 


For advice and guidance or travel updates please: 

Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes. 

You can also check your local bus operator’s website for more information. You can find a link at


For advice and guidance on essential rail travel please:

  • click here for rail information
  • call 0333 3211202
  • contact our customer service team 
  • Download our free app
  • Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.


Walking and cycling 

Please walk or cycle particularly for shorter journeys.
For advice, guidance and help planning your journey please:

Public cycle schemes, such as Nextbike in Cardiff, are available in some areas.

You can find out more on your local council’s website.


Community transport 

For advice and guidance on community transport services running in your area please contact the Community Transport Association (CTA): 


Your questions 

Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible. 


Latest Welsh Government guidance 

We’re continuing to follow the Welsh Government’s latest Coronavirus guidance which you can read here


Latest healthcare information from Public Health Wales 

You can find the latest healthcare information from Public Health Wales here


Latest Government and NHS information 

You can find the latest healthcare information from the NHS



About Transport for Wales 

Transport for Wales exists to drive forward the Welsh Government’s vision of a high quality, safe, integrated, affordable and accessible transport network that the people of Wales are proud of. Transport for Wales is key to delivering the Welsh Government’s key themes as set out in Prosperity for All: The National Strategy.

For Wales and its people to thrive, we need to be connected – to one another, to the services we need and to open up new opportunities. Our work focuses on making these connections happen – by planning, commissioning and managing efficient transport networks and by drawing on the very best skills from across industry, government and society.

We are creating a transport network fit for the future that contributes to the long-term sustainability of Wales and those communities connected to us.

Metro logo

Reduced journey times, more services and better connections are just some of the benefits you can expect from Metro, the exciting new transport system that will transform the way we all travel Wales and the borders.

Work on the South Wales Metro is already underway and we’re developing options to improve and enhance the transport network in North Wales and Swansea Bay.  

Find out more 

Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card