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Update: Incident due to urgent repairs to the track between Shrewsbury (SHR) and Chester (CTR) until 13:30.
Update: Incident due to urgent repairs to the track between Shrewsbury (SHR) and Chester (CTR) until 13:30.
Due to urgent repairs to the track between Shrewsbury (SHR) and Chester (CTR):
Services may be delayed by up to 60 minutes.
Services may be cancelled in both directions between Shrewsbury (SHR) and Chester (CTR).
We expect the incident to last until 13:30 and disruption to services is expected from 11:30 until 14:30.
What's Happened?
We have been made aware of a buckled rail due to hot weather at/between [location]. For safety, train services will not be able to run through the area until the track can be repaired. Our colleagues at Network Rail/Amey Infrastructure are aware of the problem and technicians are currently en route to the affected area. We will publish more information here, once we have received an update from the infrastructure technicians.
Please check back shortly. We apologise for the disruption caused to your journey.
Alternative Travel Options
You can use the following local bus services to help you complete your journey, at no extra cost:
- Route 1 provided by Arriva Bus Wales between Chester and Wrexham.
- Route 2 provided by Arriva Bus Wales between Wrexham and Gobowen via Ruabon and Chirk
Find details of these services using the journey planner at www.traveline.cymru.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
Update: Incident due to a broken down train between Penarth (PEN) and Coryton (COY) until 13:00.
Update: Incident due to a broken down train between Penarth (PEN) and Coryton (COY) until 13:00.
Due to a broken down train between Penarth (PEN) and Coryton (COY):
Services will be cancelled in both directions between Penarth (PEN) and Coryton (COY).
We expect the incident to last until 13:00 and disruption to services is expected from 11:02 until 14:00.
What Happened?
The problem has now been rectified and services are able to run. We're sorry for the disruption to your journey today.
Customers can use local bus services between Cardiff and Coryton to help you complete your journey, at no extra cost:
- 21, 23, 24, 25, 27, 86 Cardiff Bus services.
You can use these services until further notice
Find details of these services using the journey planner at www.traveline.cymru and on the Cardiff Bus website https://www.cardiffbus.com/services
We apologise that our Pay As You Go cannot be used on local bus operators.
We advise passengers to tap out at the earliest opportunity.
Customers can use local bus services between Cardiff and Penarth to help you complete your journey, at no extra cost:
- Service 92, 93, 94 with Cardiff Bus.
You can use these services until further notice
Find details of these services using the journey planner at www.traveline.cymru and on the Cardiff Bus website https://www.cardiffbus.com/services
We apologise that our Pay As You Go cannot be used on local bus operators.
We advise passengers to tap out at the earliest opportunity.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
