Travelling on bus

School transport

 

Does my child need to wear a face covering on the school or college bus? 

Face coverings should be worn on dedicated school and college transport for learners in year 7 and up.

Your child’s school should have confirmed the arrangements in place for school transport, which includes advice on face coverings. If you have any queries, please get in touch with them or your local council. 

Please note that a child or young person aged 11 or over who is travelling on ordinary public transport will also need to wear a face covering. For more information, see the Welsh Government’s guidance here


Will their temperature be taken before travel on school transport?

No, their temperature won’t be taken before they use school transport. If they’ve a high temperature or if they’re showing any symptoms of the coronavirus, please do not allow them to travel.
 

How can I be sure that school transport services are clean?

School transport vehicles are continuing to be thoroughly cleaned in line with Welsh Government guidelines. Heavily used areas such as tables, handles and anywhere passengers may regularly touch are regularly and thoroughly cleaned.
 

Do school transport staff have to wear a face covering?

Some may be wearing a face covering and others may not. It’s up to the school transport operator to determine whether their members of staff must wear a face covering and some staff may be exempt. It’s also dependent on their role of duties and how much contact they have with customers, and whether physical distancing can be maintained. If you have any queries, please get in touch with your local council.

 

Children travelling on public transport 

There’ll be some increase in services provided for education purposes. 

If you intend using public transport please be a responsible traveller to help keep you, your fellow passengers, and transport staff as safe as possible. 

Services may be significantly reduced and prone to cancellation with little warning in response to Covid-19. Off peak services will reduce significantly. You are encouraged to avoid the use of public transport and if you have to use it to travel safely by:

•    considering all other forms of transport such as cycling and walking before using public transport
•    avoiding the busiest times and routes – check changes to local services before you travel, services will be significantly reduced and prone to cancellation with little warning.
•    keeping your distance when you travel where possible
•    washing and sanitising your hands regularly
•    note that it is a legal requirement to wear a face covering (unless under the age of 11 years old) when using public transport: including at bus and train stations and other transport hubs.
•    Please make sure they're being a responsible traveller, plan ahead and use our capacity checker if travelling by train.

Children must wear a face covering if they are 11 or over on public transport, at stations, on platforms, in waiting rooms and in train station car parks, unless they have a reasonable excuse not to do so, such as a disability or suffering from breathing difficulties. More information on circumstances in which face coverings are not required is available in the Welsh Government's guidance on face coverings on public transport.


Can I use public transport to take my children to school?

You can, but please be a responsible traveller, plan ahead and use our capacity checker if you’re travelling by train. 

Trains and buses are currently running reduced services and there is less capacity due to physical distancing, so bear this in mind when planning your journey. 

Please consider walking or cycling where possible.

Please make sure that you and your children follow the guidance on travelling by public transport to help us keep you, your fellow passengers and our staff as safe as possible.

Please remember that a child or young person aged 11 or over will need to wear a face covering while travelling on ordinary public transport, inside stations and in waiting rooms. For more information, see our guidance here
 

Can my child use public transport to go to college?

Yes they can, but please make sure they're being a responsible traveller, plan ahead and use our capacity checker if you’re travelling by train.

We’re currently running reduced services on trains and buses and there is less capacity due to physical distancing, so bear this in mind when planning your journey. 

Please consider walking or cycling where possible.

Please make sure they follow the guidance below to help us keep them, their fellow passengers and our staff as safe as possible:

  • stay away from people outside their household wherever possible 
  • avoid physical contact and keep the time spent near others as short as possible 
  • face away from people outside their household 
  • avoid touching surfaces onboard as much as possible 
  • avoid eating onboard, if possible 
  • wash their hands thoroughly or use a hand sanitiser before and after travelling

Face coverings are mandatory on public transport, at stations, on platforms, in waiting rooms and in train station car parks, unless they have a reasonable excuse not to wear one, such as a disability or suffering from breathing difficulties.

More information on circumstances in which face coverings are not required is available in the Welsh Government's guidance on face coverings on public transport.

 

I’m worried about sending my child on public transport because of the risks of catching Covid-19. What measures are in place to help keep them safe?

The coronavirus has changed the way we all use public transport and we’re working hard so you can travel as safely as possible.


To help keep them, their fellow passengers and our staff as safe as possible, please make sure they follow the guidance below:

  • wear a face covering unless they’re exempt. Please make sure they’re wearing an appropriate sized face covering to make sure it provides the necessary protection - guidance on face coverings on public transport
  • stay away from people outside their household wherever possible 
  • avoid physical contact and keep the time spent near others short as possible
  • face away from people outside their household or social bubble
  • avoid touching surfaces onboard as much as possible 
  • avoid eating onboard, if possible 
  • wash their hands thoroughly or use a hand sanitiser before and after travelling

Extra cleaning measures continue to be in place, and areas which come into close contact with passengers and staff, such as handles, grab rails, ticket machines and arms rests are regularly cleaned using products that are recommended in line with Welsh Government guidance.
 

Will my child need to wear a face covering on public transport?

Children must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks, if they're 11 or over unless they have a reasonable excuse not to do so, such as a disability or suffering from breathing difficulties. More information on circumstances in which face coverings are not required is available in our guidance on face coverings on public transport.

Please make sure they’re wearing an appropriate sized face coverings to make sure it provides the necessary protection. 

For hidden disabilities, the sunflower lanyard can also discreetly show people including staff and fellow passengers that additional help and support may be needed. More information is available here.  

 
Does the face covering need to be a 3-layer one?

No, it doesn’t need to be a 3-layer, but the Welsh Government strongly recommends this type of face covering where possible, as it is by far the most effective in terms of reducing potential spread of coronavirus. Passengers must wear a suitable face covering onboard public transport, unless you’re exempt from doing so.


How to make a 3 layer face covering
Step by step guide to making a non-medical, 3-layer face covering at home.
 

Will children be refused travel if they don’t wear a face covering? 

If you travel without wearing a face covering you could be fined or refused travel. This is not the case for passengers who are advised not to wear a face covering: 
•    children under the age of 11 years old
•    those who suffer with breathing difficulties 
•    disabled people


To avoid this happening, we’re asking that passengers help us by following the latest guidance to keep the transport network as safe as possible for fellow passengers and our staff.
 

My child suffers from anxiety, do they have to wear a face covering?

No, they don’t need to wear a face covering. The Welsh Government has recognised that some passengers can’t wear face coverings because of the following considerations - age, disability and breathing difficulties. Sufferers of anxiety are included in the exceptions list.  


For hidden disabilities, the sunflower lanyard can discreetly show people including staff and fellow passengers that additional help and support may be needed. 


More information is available here
 

My child has breathing difficulties; must they wear a face covering?

No, they’re advised not to wear a face covering. The Welsh Government has recognised that some passengers can’t wear face coverings because of the following considerations - age, disability and breathing difficulties.


For hidden disabilities, the sunflower lanyard can discreetly show people including staff and fellow passengers that additional help and support may be needed. 


More information is available here


Will my child need to wear a face covering while waiting at the bus stop?

No, they don’t have to wear the face covering until they’re getting ready to board the bus. This is not the case for passengers who are advised not to wear a face covering: 

  • children under the age of 11 years old
  • those who suffer with breathing difficulties 
  • disabled people

A full list of exemptions is available on the Welsh Government’s website here

They’ll be expected to follow the physical distancing guidance and make sure their hands are clean before they board public transport.


We do advise that they take plenty of time to put their face covering on properly and to avoid touching the front of their face covering while putting it on.  
 


Will my child need to wear a face covering while waiting for a train?

Yes, they’ll need to wear a face covering while waiting inside a train station, on platforms or in a waiting room. This is not the case for passengers who are advised not to wear a face covering: 
•    children under the age of 11 years old
•    those who suffer with breathing difficulties 
•    disabled people
A full list of exemptions is available on the Welsh Government’s website here

They’ll be expected to follow the physical distancing guidance and make sure their hands are clean before they board public transport.
 

My child travels by taxi, will they need to wear a face covering?

Yes, they’ll need to wear a face covering unless they’re exempt from doing so. Please advise your Taxi operator in advance if your child has an exception / reasonable excuse to not wear a face covering. 

Some students, including those with additional support needs, rely on taxi or private hire vehicles transfers to get to and from school or college. Where vehicles are used solely for this purpose, as with dedicated school bus and coach services, physical distancing requirements are not necessary. 

It’s also recommended that in taxis and private hire vehicles students travel in the back seat only.
 

My child is deaf, will I be able to remove my face covering to communicate with them?

You can, the Welsh Government appreciates that everyone’s situation is different and in these case you’ll be able to remove your face covering if you need to communicate with your child during your journey.
 

Will my child be able to remove their face covering to eat or drink on public transport? 

They can remove their face covering to eat or drink, if it’s reasonably necessary - for example, if they have medical needs.

 
Please check with your bus or train operator first to check if food and drink is allowed onboard.
 

What if my child begins to feel ill while travelling, will they be able to remove their face covering?

They can, if you begin to feel ill and are concerned about your health and wellbeing or they need to take the necessary medication. Please alert a member of staff as soon as possible if they need medical assistance, please try and keep to a physical distance wherever possible.


If they’re feeling unwell before they begin their journey, we ask that they please don’t travel. 
 

Where can I get a sunflower lanyard from?

For hidden disabilities, the sunflower lanyard can discreetly show people including staff and fellow passengers that additional help and support may be needed. 

More information is available here
 

Will my child need to wear gloves when they travel on public transport?

No, they don’t have to wear gloves, it’s a personal choice. We do ask that all passengers continue to follow the government guidance on regularly washing their hands before and after they travel, and please use hand sanitisers where available.
 

Will their temperature be taken before travel?

No, their temperature won’t be taken before they use public transport. If they’ve a high temperature or if they’re showing any symptoms of the coronavirus, please do not allow them to travel.
 

Will public transport staff have to wear a face covering?

Some may be wearing a face covering and others may not. It’s up to the public transport operator to determine whether their members of staff must wear a face covering and some staff may be exempt. It’s also dependent on their role of duties and how much contact they have with customers, and whether physical distancing can be maintained. If you have any queries, please get in touch with the operator directly.


 
What should I do to make sure my child is using their face covering properly?

It’s important to remember that even if their mouth and nose are covered, they can still spread the virus if they’re not washing their hands regularly. So, we recommend that they wash their hands thoroughly before and after they travel, and they use a suitable hand sanitiser.
When they’re putting your face covering on: 

  • make sure their hands are thoroughly clean
  • avoid touching the front area of their covering 
  • make sure it securely covers their nose and mouth 
  • tuck away any loose ends and material

Once they have their face covering on, they must please try and avoid touching their face, nose, mouth and eyes at all times, this includes if they’re wearing gloves. 

When taking their face covering off:

  • avoid touching the front area of your covering   
  • store it in a plastic bag until you have an opportunity to wash it 
  • wash your hands thoroughly for at least 20 seconds with soap and water, wherever possible or use a suitable hand sanitiser 

If they’re using a single-use face covering or gloves, please make sure they dispose of their waste responsibly and safety, at home if possible. Littering is a crime and puts others at risk, especially key workers such as our refuse collectors and street cleaners.
 

How do I keep my child’s face covering clean?

You can wash most face coverings with the rest of your laundry using your normal washing detergent. Some face covering may have special washing instructions, which should be available from the seller/company at the time you buy it. 
Please make sure you wash your hands thoroughly after you have handled a used face covering and avoid touching your face and eyes. Please also make sure you clean down any areas where your used face covering may have touched, such a table, chair or kitchen worktop using suitable cleaning products.
 

How can I be sure that public transport services are clean?

Public transport vehicles and trains are continuing to be thoroughly cleaned in line with Welsh Government guidelines. Heavily used areas such as tables, handles and anywhere passengers may regularly touch are regularly and thoroughly cleaned, this includes inside station areas. 
Keeping frontline staff as safe as possible is also one of our top priorities, and we’re working with public transport providers to make sure staff and passengers are kept as safe as possible.
 

What cleaning products are being using on public transport?

Extra cleaning measures continue to be in place, and areas which come into close contact with passengers and staff, such as handles, grab rails, ticket machines and arms rests are regularly cleaned using products that are recommended in line with Welsh Government guidance.
 

Where can I find a full list of exemptions for face coverings?

A full list is available on the Welsh Government’s website here


 

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