Teithio hanfodol

Travel Safer

Keep Wales Safe 

Stay safe, plan ahead and be a responsible traveller. 

Don’t travel if you’re feeling unwell.

When using public transport;  

  • wear your face covering at all times
  • socially distance from other passengers as much as possible
  • be respectful to other travellers and our staff
  • wash and sanitise your hands regularly.

Help us keep the network as safe as possible by following our Travel Safer guidance.

You can check the Welsh Government’s guidance here.  

Travelling to other UK nations

From 12 April 2021, Travel restrictions have been lifted in Wales allowing for travel between Wales and the rest of the UK, or wider Common Travel Area (Ireland, Isle of Man and the Channel Islands).

You can view the latest guidance on travelling outside of Wales here.

On April 12 2021, the UK Government also lifted the essential travel restrictions in England, allowing for travel between England and the rest of the UK or wider Common Travel Area.

You’ll need to check what guidance is in place for where you’re intending to travel from or to as some countries within the Common Travel Area have travel restrictions in place. This may prevent you from travelling unless you have a reasonable excuse, for example, travelling for work or education.

You’ll need to follow the guidance for EnglandScotland and Northern Ireland when travelling in those areas.

The Welsh Government’s guidance advises against travelling unnecessarily to other parts of the UK with higher levels of coronavirus to help control the spread of the virus.

Reduced bus and rail timetables  

Please plan ahead and check before you travel.  

Our rail services will be running on a reduced timetable to help keep staff and those who need to make journeys as safe as possible.  

If you’re travelling by train, please use our capacity checker.

Bus services are already running a reduced timetable.  

If you’re travelling by bus, please check your local bus operator’s website for more information. You can check your local operators here.

 

Travel Safer

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Stay safe– be a responsible traveller, plan ahead if you need to travel and don’t travel if you’re feeling unwell
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Avoid busy periods if you have to travel and avoid touching surfaces, buttons, doors, your face and eating while you’re travelling wherever possible
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Follow our latest travel advice, keep your distance, wash your hands or use hand sanitiser and please wear a face covering
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Exercise while you travel - walk or cycle for short journeys if you can
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Respect our staff and other passengers while you’re travelling
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Travelling to other UK nations

If you’re travelling between Wales and another part of the UK, you’ll need to follow the guidance for EnglandScotland and Northern Ireland.

 

Travelling abroad

You must have a reasonable excuse to travel overseas. You can find out what rules apply to exemptions and isolation on the Welsh Government website.

Please check Foreign and Commonwealth Office (FCO) advice (on GOV.UK) before you travel.

If you do need to travel and have a reasonable excuse, you can use the IATA map to find out more on the travel restrictions on your destination.  The map is hosted by the International Air Transport Association and updated regularly.
 

Social Distancing

As more passengers begin to use public transport, helping everyone to socially distance as much as possible remains one of our top priorities.

Here’s how you can help us keep the transport network as safe as possible:

  • Continue to work from home if you can
  • Walk and cycle if you can
  • Try to avoid travelling during busier times
  • Plan ahead by using our capacity checker to find trains with more space
  • Buy tickets and reserve a place on your preferred train well before the day of travel.
  • Check your bus journey with your local operator at www.traveline.cymru
  • Try to avoid standing near doorways and use a window seat. Please remember that some passengers can only use some parts of the train, such as wheelchair accessible spaces, so keep them free where you can.
  • Respect the space of our colleagues whilst they’re working to keep you safe.

 

Face coverings

Face coverings could help provide some control of the virus in specific circumstances, but they don’t replace the need for physical distancing or washing your hands regularly.   

Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport. 

Please bring a face covering with you and put it on before:

  • going into a train station car park
  • going into a station
  • going onto a platform
  • using a waiting room
  • getting on your bus or train

Face coverings don’t have to be worn by children under the age of 11, disabled persons or people who're exempt.


The Welsh Government's full list of exceptions can be found here. You can find information about our new personalised exemption note here.

Children on public transport  

Children can travel on public transport, but please consider whether they could walk or cycle and they should be accompanied by a responsible adult or carer.

Please check with your school or local council to find out if school transport is available.
Please avoid bringing pushchairs, children’s bikes and scooters on public transport.

Children need to observe physical distancing and should: 

  • wear a face covering unless you're exempt
  • keep their distance from people outside their household wherever possible 
  •  avoid physical contact and keep time spent close to others as short as possible 
  • face away from people outside their household
  • avoid touching surfaces onboard as much as possible 
  • avoid eating onboard, if possible 
  • wash their hands thoroughly or use hand sanitiser before and after travelling  

If you’re responsible adult or carer, please try to ensure that children observe physical distancing. Find out more about physical distancing here

MyTravel pass 

You can still use MyTravel pass on buses. Please be a responsible traveller, plan ahead, wear a face covering and follow our Travel Safer advice.

You can find out more about MyTravel pass here.

Concessionary Travel Cards 

You can still use your Concessionary Travel Pass on buses. Please be a responsible traveller, plan ahead, wear a face covering and follow our Travel Safer advice.

You can find out more about concessionary travel here

Travel updates

Bus
For advice and guidance or travel updates please: 

Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes. 

Rail
For advice and guidance please:

  •  click here for rail information
  • call 0333 3211202
  • contact our customer service team 
  • Download our free app
  • Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.

Walking and cycling 
Please walk or cycle particularly for shorter journeys.

For advice, guidance and help planning your journey please:

Public cycle schemes, such as Nextbike in Cardiff, are available in some areas.

You can find out more on your local council’s website.

Community transport 
For advice and guidance on community transport services running in your area please contact the Community Transport Association (CTA): 

 

Useful train, bus and health information links

 

We’re here to help if you need help to travel

If you need assistance making your journey, staff will continue to help, wherever possible, to get you home safely.  Please call us before you travel as this will help us to plan and make sure you’re not waiting:

While the impact of coronavirus on staffing levels may limit our ability to provide a full service but we’re committed to doing everything we can to help you get to where you need to go.
 

Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Concessionary travel cards

Traveline Cymru

Plan your bus journey

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card