Keep Wales Safe – wear a face covering on public transport unless you’re exempt.
Coronavirus has changed the way we all use public transport and we’re working hard so you can travel as safely as possible. The Welsh Government has asked everyone to think carefully about making journeys and only travel when you need to do so. Work from home if you can.
You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt.
Local lockdown restrictions
The Welsh Government has introduced new coronavirus laws across the following areas to help keep Wales safe and prevent the spread of coronavirus:
- Blaenau Gwent
- Merthyr Tydfil
- Neath Port Talbot
- Rhondda Cynon Taf
- Vale of Glamorgan
You can view the Welsh Government’s local lockdown guidance here.
Stay safe - be a responsible traveller, plan ahead and don’t travel if you’re feeling unwell
Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating.
Follow our latest travel advice, keep your distance, wash your hands or use hand sanitiser and please wear a face covering
Exercise while you travel - walk or cycle for short journeys if you can
Respect our staff and other passengers while you’re travelling
Our promise to you
We promise to:
- prioritise your health, safety and well-being in all our decisions
- keep you informed so you can make the right decisions about your well-being
- keep our services clean and do extra cleaning
- encourage social distancing on services and at stations as much as possible
- provide our team with extra support to protect them while they’re helping you
Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice.
You can find out more about Travel Safer as well as our promise to you here.
Need to travel?
We’re currently running reduced services and reduced capacity due to physical distancing. The Welsh Government has asked everyone to think carefully about making journeys and only travel when you need to do so. Work from home if you can.
If you need to travel on our trains, please use our capacity checker to plan your journey.
You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport.
Please bring a face covering with you and put it on before:
- going into a train station car park
- going into a station
- going onto a platform
- using a waiting room
- getting on your bus or train
Face coverings needn't be worn by children under the age of 11, disabled persons or people who experience breathing difficulties.
Face coverings could help provide some control of the virus in specific circumstances, but they don’t replace the need for physical distancing or washing your hands regularly.
You still need to keep your distance from others wherever possible, avoid physical contact, try to face away from other people and keep the time you spend close to others as short as possible.
Washing your hands, avoiding touching your face and maintaining social distancing from others remain the best way of stopping the spread of the virus.
The Welsh Government's full list of exceptions can be found here
Children on public transport
Children can travel on public transport, but please consider whether or not they could walk or cycle or they should be accompanied by a responsible adult or carer. We’re currently running reduced services and reduced capacity due to physical distancing.
Please check with your school or local council to find out if school transport is available.
If you need to travel on our trains to take your child to school, please use our capacity checker to plan your journey.
Please avoid bringing pushchairs, children’s bikes and scooters on public transport.
Children need to observe physical distancing and should:
- wear a face covering unless you're exempt
- keep their distance from people outside their household wherever possible
- avoid physical contact and keep time spent close to others as short as possible
- face away from people outside their household
- avoid touching surfaces onboard as much as possible
- avoid eating onboard, if possible
- wash their hands thoroughly or use hand sanitiser before and after travelling
If you’re responsible adult or carer, please try to ensure that children observe physical distancing. Find out more about physical distancing here.
Please be aware that children over the age of 11 must wear a face covering, unless they suffer with breathing difficulties or are disabled.
My travel pass
You can still use mytravelpass on buses. Please be a responsible traveller, plan ahead, wear a face covering and follow our Travel Safer advice.
You can find out more about mytravelpass here.
Concessionary Travel Cards
You can still use your Concessionary Travel Pass on buses. Please be a responsible traveller, plan ahead, wear a face covering and follow our Travel Safer advice.
You can find out more about concessionary travel here.
Planning you journey
Please be a responsible traveller, plan ahead and use our capacity checker if you’re travelling by train:
For advice and guidance or travel updates please:
- visit www.traveline.cymru
- call 0800 464 00 00
- email firstname.lastname@example.org
- message Traveline on Facebook or Twitter @TravelineCymru
- download Traveline Cymru’s free app
Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes.
You can also check your local bus operator’s website for more information. You can find a link at www.traveline.cymru.
For advice and guidance please:
- click here for rail information
- call 0333 3211202
- contact our customer service team
- Download our free app
- Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.
Please check our coronavirus update.
Walking and cycling
Please walk or cycle particularly for shorter journeys.
For advice, guidance and help planning your journey please:
- visit www.traveline.cymru
- call 0800 464 00 00
- download Traveline Cymru’s free app on Google Play or the App Store
- use Google Maps’ journey-planner
Public cycle schemes, such as Nextbike in Cardiff, are available in some areas.
You can find out more on your local council’s website.
For advice and guidance on community transport services running in your area please contact the Community Transport Association (CTA):
call 01745 356 751 (North Wales)
call 01792 844 290 (South Wales)
Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible.
Latest Welsh Government guidance
We’re continuing to follow the Welsh Government’s latest Coronavirus guidance which you can read here.
Latest healthcare information from Public Health Wales
You can find the latest healthcare information from Public Health Wales here.
Latest Government and NHS information
You can find the latest healthcare information from the NHS.
We’re here to help if you need help to travel
If you need assistance making your journey, staff will continue to help, wherever possible, to get you home safely. Please call us before you travel as this will help us to plan and make sure you’re not waiting:
- call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.
- contact your bus operator about your journey if you need help to travel by bus.
While the impact of coronavirus on staffing levels may limit our ability to provide a full service but we’re committed to doing everything we can to help you get to where you need to go.
Allocated wheelchair spaces
You can still use allocated wheelchair spaces on public transport.
Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible