Travel Safer

The current guidance from the Welsh Government is to stay at home and only leave home if your journey is essential.

Public transport should only be used for limited purposes which include:  

• to go to work if you can’t work at home.
• to go to school, college or for education  
• for essential shopping or medical needs  
• to provide essential care 
• to escape a risk of illness or injury, such as for victims or people at risk of domestic abuse

Click here for more information  

Please do not leave home and travel at all if you have any Coronavirus symptoms.   

You can check the Welsh Government’s guidance here.  

Please think carefully about:  

• the journeys you make  
• the people you meet 
• travelling to areas where coronavirus rates are high  

If you do still need to use public transport for essential journeys, please help us keep the network as safe as possible by following our Travel Safer guidance.  

 

Reduced timetable  

From Monday 25 January 2021, rail services are running on a reduced timetable to help keep keyworkers, staff and those who need to make essential journeys as safe as possible.  

Bus services are already running a reduced timetable.  

Please plan ahead and check before you travel.  

If you’re travelling by train, please use our capacity checker.  

If you’re travelling by bus, please check your local bus operator’s website for more information. You can find a list of the local operators here. 

 

Travel Safer

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Stay at home unless travel is essential and don’t use public transport if you’re unwell, however mild your symptoms  
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Avoid busy periods if you have to travel and avoid touching surfaces, buttons, doors, your face and eating while you’re travelling wherever possible
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Follow our latest travel advice, keep your distance, wash your hands or use hand sanitiser and please wear a face covering
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Exercise while you travel - walk or cycle for short journeys if you can
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Respect our staff and other passengers while you’re travelling
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Travelling to other UK nations

If you’re travelling between Wales and another part of the UK, you’ll need to follow the guidance for England, Scotland and Northern Ireland.

 

Travelling abroad

You must have a reasonable excuse to travel overseas. You can find out what rules apply to exemptions and isolation on the Welsh Government website.

Please check Foreign and Commonwealth Office (FCO) advice (on GOV.UK) before you travel.

If you do need to travel and have a reasonable excuse, you can use the IATA map to find out more on the travel restrictions on your destination.  The map is hosted by the International Air Transport Association and updated regularly.
 

Face coverings

Face coverings could help provide some control of the virus in specific circumstances, but they don’t replace the need for physical distancing or washing your hands regularly.   

Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport. 

Please bring a face covering with you and put it on before:

• going into a train station car park
• going into a station
• going onto a platform
• using a waiting room
• getting on your bus or train

Face coverings don’t have to be worn by children under the age of 11, disabled persons or people who're exempt.

The Welsh Government's full list of exceptions can be found here.  You can find information about our new personalised exemption note here.

Children on public transport  

Children can travel on public transport, but please consider whether they could walk or cycle and they should be accompanied by a responsible adult or carer.

Please check with your school or local council to find out if school transport is available.
Please avoid bringing pushchairs, children’s bikes and scooters on public transport.

Children need to observe physical distancing and should: 

• wear a face covering unless you're exempt
• keep their distance from people outside their household wherever possible 
•  avoid physical contact and keep time spent close to others as short as possible 
• face away from people outside their household
• avoid touching surfaces onboard as much as possible 
• avoid eating onboard, if possible 
• wash their hands thoroughly or use hand sanitiser before and after travelling  

If you’re responsible adult or carer, please try to ensure that children observe physical distancing. Find out more about physical distancing here. 

MyTravel pass 

You can still use MyTravel pass on buses. Please be a responsible traveller, plan ahead, wear a face covering and follow our Travel Safer advice.

You can find out more about MyTravel pass here.

Concessionary Travel Cards 

You can still use your Concessionary Travel Pass on buses. Please be a responsible traveller, plan ahead, wear a face covering and follow our Travel Safer advice.

You can find out more about concessionary travel here. 

Travel updates

Bus
For advice and guidance or travel updates please: 

• visit www.traveline.cymru 
• call 0800 464 00 00  
• email feedback@traveline.cymru  
• message Traveline on Facebook or Twitter @TravelineCymru 
• download Traveline Cymru’s free app 

Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes. 

Rail
For advice and guidance please:

•  click here for rail information
• call 0333 3211202
• contact our customer service team 
• Download our free app
• Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.

Walking and cycling 
Please walk or cycle particularly for shorter journeys.
For advice, guidance and help planning your journey please:

• visit www.traveline.cymru 
• call 0800 464 00 00 
• download Traveline Cymru’s free app 
• use Google Maps’ journey-planner

Public cycle schemes, such as Nextbike in Cardiff, are available in some areas.

You can find out more on your local council’s website.

Community transport 
For advice and guidance on community transport services running in your area please contact the Community Transport Association (CTA): 

• call 01745 356 751 (North Wales)  
• call 01792 844 290 (South Wales) 
• email advice@ctauk.org 
• visit www.ctauk.org or www.ctauk.org/covid19-guidance 

Useful train, bus and health information links

• Find out more about Travel Safer and our promise to you 
• Please be a responsible traveller, plan ahead by using our capacity checker and making a reservation if you’re travelling by train
• Check your local bus operator’s website for more information. You can find your local operator at www.traveline.cymru.
• Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales are as safe as possible.
• Latest healthcare information from the NHS. 
• Latest healthcare information from Public Health Wales

 

We’re here to help if you need help to travel

If you need assistance making your journey, staff will continue to help, wherever possible, to get you home safely.  Please call us before you travel as this will help us to plan and make sure you’re not waiting:

• call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.
• contact your bus operator about your journey if you need help to travel by bus. 

While the impact of coronavirus on staffing levels may limit our ability to provide a full service but we’re committed to doing everything we can to help you get to where you need to go.