Travel Safer

Keep Wales Safe – wear a face covering on public transport unless you’re exempt.

Coronavirus has changed the way we all use public transport and we’re working hard so you can travel as safely as possible. The Welsh Government has asked everyone to think carefully about making journeys and only travel when you need to do so. Work from home if you can.

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt.

Local lockdown restrictions

The Welsh Government has introduced new coronavirus laws across the following areas to help keep Wales safe and prevent the spread of coronavirus:

Blaenau Gwent
Bridgend
Cardiff
Caerphilly
Llanelli
Newport
Merthyr Tydfil
Neath Port Talbot
Rhondda Cynon Taf
Swansea
Torfaen
Vale of Glamorgan

You can view the Welsh Government’s local lockdown guidance here.

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Stay safe - be a responsible traveller, plan ahead and don’t travel if you’re feeling unwell

Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating.

Follow our latest travel advice, keep your distance, wash your hands or use hand sanitiser and please wear a face covering

Exercise while you travel - walk or cycle for short journeys if you can

Respect our staff and other passengers while you’re travelling

Our promise to you

We promise to:

prioritise your health, safety and well-being in all our decisions
keep you informed so you can make the right decisions about your well-being
keep our services clean and do extra cleaning
encourage social distancing on services and at stations as much as possible
provide our team with extra support to protect them while they’re helping you

Responsible travel

Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice.

You can find out more about Travel Safer as well as our promise to you here.

Need to travel?

We’re currently running reduced services and reduced capacity due to physical distancing. The Welsh Government has asked everyone to think carefully about making journeys and only travel when you need to do so. Work from home if you can.

Please be a responsible traveller, plan ahead and use our capacity checke r if you’re travelling by train:

wear a face covering unless you're exempt
walk or cycle if you can, particularly for short journeys
plan your journey in advance and check before you travel
allow more time for your journey
travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening
book your journey
use contactless payments or buy your tickets online or at ticket machines
keep your distance where possible
wash your hands for at least 20 seconds or use hand sanitiser regularly

Capacity checker

If you need to travel on our trains, please use our capacity checker to plan your journey.

Face coverings

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport.

Please bring a face covering with you and put it on before:

going into a train station car park
going into a station
going onto a platform
using a waiting room
getting on your bus or train

Face coverings needn't be worn by children under the age of 11, disabled persons or people who experience breathing difficulties.

Face coverings could help provide some control of the virus in specific circumstances, but they don’t replace the need for physical distancing or washing your hands regularly.  

You still need to keep your distance from others wherever possible, avoid physical contact, try to face away from other people and keep the time you spend close to others as short as possible. 

Washing your hands, avoiding touching your face and maintaining social distancing from others remain the best way of stopping the spread of the virus.

The Welsh Government's full list of exceptions can be found here

Children on public transport

Children can travel on public transport, but please consider whether or not they could walk or cycle or they should be accompanied by a responsible adult or carer. We’re currently running reduced services and reduced capacity due to physical distancing.

Please check with your school or local council to find out if school transport is available.

If you need to travel on our trains to take your child to school, please use our capacity checker to plan your journey.

Please avoid bringing pushchairs, children’s bikes and scooters on public transport.
Children need to observe physical distancing and should:

wear a face covering unless you're exempt
keep their distance from people outside their household wherever possible
avoid physical contact and keep time spent close to others as short as possible
face away from people outside their household
avoid touching surfaces onboard as much as possible
avoid eating onboard, if possible
wash their hands thoroughly or use hand sanitiser before and after travelling

If you’re responsible adult or carer, please try to ensure that children observe physical distancing. Find out more about physical distancing here.

Please be aware that children over the age of 11 must wear a face covering, unless they suffer with breathing difficulties or are disabled.

My travel pass

You can still use mytravelpass on buses. Please be a responsible traveller, plan ahead, wear a face covering and follow our Travel Safer advice.

You can find out more about mytravelpass here.

Concessionary Travel Cards

You can still use your Concessionary Travel Pass on buses. Please be a responsible traveller, plan ahead, wear a face covering and follow our Travel Safer advice.

You can find out more about concessionary travel here.

Planning you journey

Please be a responsible traveller, plan ahead and use our capacity checker if you’re travelling by train:

Bus

For advice and guidance or travel updates please:

visit www.traveline.cymru
call 0800 464 00 00
email feedback@traveline.cymru 
message Traveline on Facebook or Twitter @TravelineCymru
download Traveline Cymru’s free app

Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes.

You can also check your local bus operator’s website for more information. You can find a link at www.traveline.cymru.

Rail

For advice and guidance please:

click here for rail information
call 0333 3211202
contact our customer service team
Download our free app
Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.

Walking and cycling

Please walk or cycle particularly for shorter journeys.
For advice, guidance and help planning your journey please:

visit www.traveline.cymru
call 0800 464 00 00
download Traveline Cymru’s free app on Google Play or the App Store
use Google Maps’ journey-planner

Public cycle schemes, such as Nextbike in Cardiff, are available in some areas.

You can find out more on your local council’s website.

Community transport

For advice and guidance on community transport services running in your area please contact the Community Transport Association (CTA):

call 01745 356 751 (North Wales)
call 01792 844 290 (South Wales)
email advice@ctauk.org
visit www.ctauk.org or www.ctauk.org/covid19-guidance

Your questions

Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible.

Latest Welsh Government guidance

We’re continuing to follow the Welsh Government’s latest Coronavirus guidance which you can read here.

Latest healthcare information from Public Health Wales

You can find the latest healthcare information from Public Health Wales here.

Latest Government and NHS information

You can find the latest healthcare information from the NHS.

We’re here to help if you need help to travel

If you need assistance making your journey, staff will continue to help, wherever possible, to get you home safely. Please call us before you travel as this will help us to plan and make sure you’re not waiting:

call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.
contact your bus operator about your journey if you need help to travel by bus.

While the impact of coronavirus on staffing levels may limit our ability to provide a full service but we’re committed to doing everything we can to help you get to where you need to go.