Teithio hanfodol

Travel Safer

Current Welsh Government guidance is to Keep Wales Safe and travel only if your journey’s essential

Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if you have any coronavirus symptoms.

Our mission is to Keep Wales Moving and we’re committed to doing this safely and in line with Welsh Government guidance in these difficult times.

We know these are difficult times, but we’d like to thank you for Keeping Wales Safe so our key workers can use our buses and trains and we can keep staff, who are also key workers, as safe as possible.


Help us – Travel Safer 


We’re working hard:

  • so key workers can travel to and from work
  • so you can make essential journeys such as for essential shopping or medical needs
  • to keep staff safe

We want you to travel with confidence but we need your help which is why we’ve come up with some simple advice


Travel Safer


Stay safe - only travel if it’s essential to help those with no other option and don’t travel if you’re feeling unwell


Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating.


Follow our latest travel advice, stay 2 metres apart, wash your hands or use hand sanitiser and please wear a face covering


Exercise while you travel - walk or cycle for short journeys if you can


Respect our staff and other passengers while you’re travelling


Our promise to you

We promise to:

  • prioritise your health, safety and well-being in all our decisions
  • keep you informed so you can make the right decisions about your well-being
  • keep our services clean and do extra cleaning
  • encourage social distancing on services and at stations as much as possible
  • provide our team with extra support to protect them while they’re helping you


Face coverings

You must wear a face covering on public transport to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Please bring a face covering with you and put it on before entering our stations or getting on your bus or train.

The Welsh Government recommends wearing a 3-layer face covering because physical distancing can be difficult to achieve on public transport.

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here

Need to travel?

  • Walk or cycle if you can, particularly for short journeys
  • Plan your journey and check before you travel 
  • Allow more time for your journey
  • Travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening 
  • Plan your journey 
  • Use contactless payments or buy your tickets online or at ticket machines
  • Keep your distance and stay 2 metres apart where possible
  • Wash your hands for at least 20 seconds or use hand sanitiser regularly 


Planning and booking your essential journey

Please consider using other forms of transport before using public transport for essential journeys in these difficult times.


For advice and guidance on essential bus travel please:

You can also check your local bus operator’s website for more information.  You can find a link at www.traveline.cymru



For advice and guidance on essential rail travel please:

  • click here for rail information
  • call 0333 3211202
  • contact our customer service team 
  • Download our free app on Google Play or the App Store
  • Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.


Walking and cycling

Please walk or cycle particularly for shorter journeys.
For advice, guidance and help planning your journey please:

Public cycle schemes, such as Nextbike in Cardiff, are available in some areas.

You can find out more on your local council’s website.


Community transport

For advice and guidance on community transport services running in your area please contact the Community Transport Association (CTA):


We’re here to help if you need help to travel

If you need assistance making your essential journey, staff will continue to help, wherever possible, to get you home safely.  Please call us before you travel as this will help us to plan and make sure you’re not waiting:

  • call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.
  • contact your bus operator about your journey if you need help to travel by bus.

While the impact of coronavirus on staffing levels may limit our ability to provide a full service but we’re committed to doing everything we can to help you get to where you need to go.


Allocated wheelchair spaces

You can still use allocated wheelchair spaces on public transport.

Your questions

Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible

Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card