Travel Safer

Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if you have any coronavirus symptoms.

Our mission is to Keep Wales Moving and we’re committed to doing this safely and in line with Welsh Government guidance in these difficult times.

We know these are difficult times, but we’d like to thank you for Keeping Wales Safe so our key workers can use our buses and trains and we can keep staff, who are also key workers, as safe as possible.

Help us – Travel Safer

We’re working hard:

so key workers can travel to and from work
so you can make essential journeys such as for essential shopping or medical needs
to keep staff safe

We want you to travel with confidence but we need your help which is why we’ve come up with some simple advice

Stay safe - only travel if it’s essential to help those with no other option and don’t travel if you’re feeling unwell

Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating.

Follow our latest travel advice, stay 2 metres apart, wash your hands or use hand sanitiser and please wear a face covering

Exercise while you travel - walk or cycle for short journeys if you can

Respect our staff and other passengers while you’re travelling

Our promise to you

We promise to:

prioritise your health, safety and well-being in all our decisions
keep you informed so you can make the right decisions about your well-being
keep our services clean and do extra cleaning
encourage social distancing on services and at stations as much as possible
provide our team with extra support to protect them while they’re helping you

Face coverings

You must wear a face covering on public transport to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Please bring a face covering with you and put it on before entering our stations or getting on your bus or train.

The Welsh Government recommends wearing a 3-layer face covering because physical distancing can be difficult to achieve on public transport.

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering. Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties.

The Welsh government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here.

Need to travel?

Walk or cycle if you can, particularly for short journeys
Plan your journey and check before you travel
Allow more time for your journey
Travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening
Plan your journey
Use contactless payments or buy your tickets online or at ticket machines
Keep your distance and stay 2 metres apart where possible
Wash your hands for at least 20 seconds or use hand sanitiser regularly

Planning and booking your essential journey

Please consider using other forms of transport before using public transport for essential journeys in these difficult times.

Bus

For advice and guidance on essential bus travel please:

visit www.traveline.cymru
call 0800 464 0000
email feedback @traveline.cymru
message Traveline on Facebook or Twitter @TravelineCymru
download Traveline Cymru’s free app on Google Play or the App Store
contact your bus operator about your journey if you need help to travel.
Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes.

You can also check your local bus operator’s website for more information. You can find a link at www.traveline.cymru

Rail

For advice and guidance on essential rail travel please:

click here for rail information
call 0333 3211202
contact our customer service team
Download our free app on Google Play or the App Store
Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.

Walking and cycling

Please walk or cycle particularly for shorter journeys.
For advice, guidance and help planning your journey please:

visit www.traveline.cymru
call 0800 464 00 00
download Traveline Cymru’s free app on Google Play or the App Store
use Google Maps’ journey-planner

Public cycle schemes, such as Nextbike in Cardiff, are available in some areas.

You can find out more on your local council’s website.

Community transport

For advice and guidance on community transport services running in your area please contact the Community Transport Association (CTA):

call 01745 356 751 (North Wales)
call 01792 844 290 (South Wales)
email advice@ctauk.org
visit www.ctauk.org or www.ctauk.org/covid19-guidance

We’re here to help if you need help to travel

If you need assistance making your essential journey, staff will continue to help, wherever possible, to get you home safely. Please call us before you travel as this will help us to plan and make sure you’re not waiting:

call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.
contact your bus operator about your journey if you need help to travel by bus.

While the impact of coronavirus on staffing levels may limit our ability to provide a full service but we’re committed to doing everything we can to help you get to where you need to go.