Teithio hanfodol

Travel Safer

Keep Wales Safe 

Travel safer - plan ahead and be a responsible passenger

With travel restrictions lifted across the UK, lots more of us are using public transport.

It’s been fantastic to welcome our customers back, but we must make you aware that some of our services are getting very busy, particularly to the popular staycation destinations when the weather is nice.

To help make your journey as enjoyable and as safe as possible, we’re encouraging everyone to think about their travel choices – plan your journeys in advance and check before you travel.


Your safety remains our top priority

We’re continuing to work around the clock to deliver all our safety commitments, which includes enhanced cleaning on all our trains and stations, using all our available carriages and making sure all our passengers are wearing face coverings, unless they’re exempt. 

Wearing a face covering on public transport remains law in Wales. You must continue to wear a face covering on all our services for the duration of your journey, unless you’re exempt.  

We’re also continuing to work closely with the British Transport Police (BTP) to keep the network safe. You can contact BTP directly on 0800 40 50 40 or you can discretely text them on 61016.


Your Journey Planner check list:

Have you….
»   Used Journey Checker to look at train times?
»   Used capacity checker to see how busy your services are likely to be?

From there you can:
»   Book your train ticket
»   Download our App
»   Download your ticket

Remember to leave plenty of time beforehand to print off your ticket if it isn’t downloaded onto your device and
bring your facemask


Keep your distance

We’re continuing to do everything we can to help you maintain social distancing, with safety measures in place across the network. However, on some busy services, social distancing is not always possible, so we’re asking everyone to be patient, be sensible and be respectful at all times. If you think a service is likely to be busy and you may be concerned about social distancing, please consider our practical advice on what you can do here.


Help us make the difference - please play your part

To help us keep the network as safe as possible, we need your help. You can make a big difference by following this essential travel checklist;

  • Don’t travel if you’re unwell or showing mild symptoms
  • Plan your journey – use our handy Capacity Checker to check what time is best to travel for you
  • Clean hands – wash or sanitise regularly, especially before and after boarding
  • Cover up – wear a face covering at all times, unless you’re exempt
  • Keep your distance – leave space between you and anyone who is not from your household or social bubble, if you can, but recognise this isn’t always possible
  • Respect – always show it to other travellers and our colleagues
  • Active travel - could you walk or cycle to your destination?


We continue to follow the Welsh Government guidance very closely. You can view the latest travel guidance here.


Visiting popular destinations on our network

Do you need some inspiration or ideas of where to go this summer? There’s never been a better time to explore our own homeland, and our partner Visit Wales has lots of information on holidays, short breaks and wonderful weekends in Wales, here.

Some destinations will be more popular at certain times than others, so if you’re concerned about social distancing, consider locations that may not be as popular during busy periods. When you’ve decided on your location, please make sure you plan your journeys in advance and pre-book your tickets if you can. 


Travelling outside Wales

You’ll need to follow the guidance for EnglandScotland and Northern Ireland when travelling in these areas.

The Welsh Government’s guidance advises that people should avoid travelling to areas with high prevalence of coronavirus if they can.

The Welsh Government also advises against travelling abroad, unless for essential purposes. You can view the latest rules for foreign travel to and from Wales, here.


Travelling outdoors – get active

Have you considered walking or cycling to your destination?

The summer weather and longer days often offers a great opportunity to enjoy the outdoors, where we know the coronavirus is less likely to spread.  You can find more information on Active Travel here.


Travelling by Bus 

If you’re travelling by bus, please check your local bus operator’s website for more information and always follow the safety guidance in place. You can check your local operators here.



fflecsi is the new pilot service supported by us, which is run by local bus operators in Conwy Valley, Pembrokeshire, Newport, Cardiff North, Rhondda, Prestatyn and Denbigh and Blaenau Gwent. It replaces a number of scheduled bus services, allowing you to choose when to travel.  

We’ve designed fflecsi to carry passengers as safely as possible. We know how many passengers we’re picking up in advance, so we can send the right size vehicle and maintain social distancing. 

To book our fflecsi service: 


Taxis and private hire vehicles

Please use taxis and private hire vehicles responsibly.  Your local operators will be able to tell you about the services they’re currently providing and the measures currently in place to help with social distancing.

You can find out more information here.


Useful train, bus and health information links


Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Concessionary travel cards

Traveline Cymru

Plan your bus journey

Train tickets

Train tickets

Buy your train tickets

Work in your area

Work in your area
Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card