travel safe on our railway


Stay safe, plan ahead and be a responsible traveller. 

Don’t travel if you’re feeling unwell.

When using public transport;  

  • wear your face covering at all times
  • keep your distance
  • be respectful to other travellers and our staff
  • wash and sanitise your hands regularly.

Help us keep the network as safe as possible by following our Travel Safer guidance.

You can check the Welsh Government’s guidance here.  

Travelling outside Wales

You’ll need to follow the guidance for EnglandScotland and Northern Ireland when travelling in these areas.

The Welsh Government’s guidance advises that people should avoid travelling to areas with high prevalence of coronavirus if they can.

The Welsh Government also advises against travelling abroad, unless for essential purposes. You can view the latest rules for foreign travel to and from Wales, here.

Reduced bus and rail timetables  

Please plan ahead and check before you travel.  

Our rail services will be running on a reduced timetable to help keep staff and those who need to make journeys as safe as possible.  

If you’re travelling by train, please use our capacity checker.

Bus services are already running a reduced timetable.  

If you’re travelling by bus, please check your local bus operator’s website for more information. You can check your local operators here.


Planning and booking your journey

Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice

For advice and guidance please:

  • view our rail information
  • call 0333 3211202
  • contact our customer service team 
  • download our free app
  • call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.


Need to travel?

  • wear a face covering unless you're exempt
  • please be a responsible traveller, plan ahead and use our capacity checker
  • walk or cycle if you can, particularly for short journeys
  • plan your journey in advance and check before you travel 
  • allow more time for your journey
  • travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening 
  • use contactless payments or buy your tickets online or at ticket machines
  • keep your distance where possible 
  • wash your hands for at least 20 seconds or use hand sanitiser regularly 


Travelling in Wales

If you need to use public transport in Wales you’ll need to follow the Welsh Government’s guidance.

Travelling outside Wales

If you’re travelling between Wales and another part of the UK, you’ll need to follow the guidance for EnglandScotland and Northern Ireland.

Please check with your public transport operator before you travel as services in and out of England may be affected.

The latest advice for travelling abroad

You must have a reasonable excuse to travel overseas. You can find out what rules apply to exemptions and isolation on the Welsh Government website.

Please check Foreign and Commonwealth Office (FCO) advice on GOV.UK before you travel.

If you do need to travel and have a reasonable excuse, you can use the IATA map to find out more on the travel restrictions on your destination. The map is hosted by the International Air Transport Association and updated regularly.


Social Distancing

As more passengers begin to use public transport, helping everyone to socially distance as much as possible remains one of our top priorities

We’re using all of our available trains, continuing to review our timetable and carrying out additional cleaning to keep our colleagues and customers safe.

Here’s how you can help us keep the transport network as safe as possible:

  • Continue to work from home if you can
  • Walk and cycle if you can
  • Try to avoid travelling during busier times
  • Plan ahead by using our capacity checker to find trains with more space
  • Buy tickets for your preferred train well before the day of travel.
  • Some routes have longer intercity services serving them, so consider changing your plans to use trains with more carriages
  • Try to avoid standing near doorways and use a window seat. Please remember that some passengers can only use some parts of the train, such as wheelchair accessible spaces, so keep them free where you can.
  • Respect the space of our colleagues whilst they’re working to keep you safe
  • Wear a face covering unless you’re exempt and help us keep windows open on trains where they do open. Trains without openable windows do have ventilation too
  • Continue to follow our Travel Safer advice


Face coverings

Wearing a face covering on public transport remains law in Wales. You must continue to wear a face covering on all our services for the duration of your journey, unless you’re exempt.  

Please bring a face covering with you and put it on before:

  • going into a train station car park
  • going into a station
  • going onto a platform
  • using a waiting room
  • getting on your bus or train

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh Government's full list of exceptions can be found here.

Find out more about wearing face coverings on public transport here.

Wearing face coverings on our trains in England

Wearing a face covering is compulsory on public transport in England.  You must wear a face covering on our train services in England. You can find out more here.

Taking cycles on trains

Space on our trains is currently limited because of physical distancing measures.

Please use the cycle storage at or near our stations where available and avoid bringing your cycle onto our trains. 

You can find out about more about cycle storage at our stations here

Useful links 

Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Concessionary travel cards

Traveline Cymru

Plan your bus journey

Train tickets

Train tickets

Buy your train tickets

Work in your area

Work in your area
Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card