travel safe on our railway


Our rail timetable changed on 5 July 2020

We’re running a reduced timetable during the coronavirus outbreak.

Our rail timetables changed on 5 July 2020 when we increased the number of trains we’re running.  The increase is limited to provide more space for physical distancing.  We’re also running some longer trains.

Find out more about physical distancing here.

Responsible travel 

Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice. 

You can find out more about Travel Safer as well as our promise to you here

Need to travel?

  • wear a face covering unless you're exempt
  • please be a responsible traveller, plan ahead and use our capacity checker
  • walk or cycle if you can, particularly for short journeys
  • plan your journey in advance and check before you travel 
  • allow more time for your journey
  • travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening 
  • use contactless payments or buy your tickets online or at ticket machines
  • keep your distance where possible 
  • wash your hands for at least 20 seconds or use hand sanitiser regularly 


Face coverings

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport. 

Please bring a face covering with you and put it on before:

  • going into a train station car park
  • going into a station
  • going onto a platform
  • using a waiting room
  • getting on your bus or train

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh Government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here

Wearing face coverings on our trains in England

Wearing a face covering is compulsory on public transport in England.  You must wear a face covering on our train services in England. You can find out more here

Help us – Travel Safer

Please follow our Travel Safer advice. Find out more here.

Our promise to you 

Find out about our promise to you here.

Taking cycles on trains

Space on our trains is currently limited because of physical distancing measures. Please use the cycle storage at or near our stations where available and avoid bringing your cycle onto our trains. 

You can find out about more about cycle storage at our stations here.

Planning and booking your journey

Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice

For advice and guidance please:

  • click here for rail information
  • call 0333 3211202
  • contact our customer service team 
  • Download our free app
  • Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.


Your questions

Read our FAQs to find out more about what we’re doing to make sure public transport in Wales is as safe as possible.

Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card