travel safe on our railway


Our rail timetable changed on 18 May 2020

We’ve been running a reduced timetable during the coronavirus outbreak for key worker and essential travel only.

Our rail timetables changed on 18 May 2020 when we increased the number of trains we’re running.  The increase is limited to provide more space for physical distancing.  We’re also running some longer trains.

Find out more about physical distancing here.

We’re doing this now so that we’re prepared for future changes in Welsh Government guidance and to make sure our rail network is in step with the rest of the UK.

Physical distancing measures also mean that fewer people can travel safely on public transport which is why it’s important to follow current Welsh Government guidance is to Keep Wales Safe and travel only if your journey’s essential

Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if you have any coronavirus symptoms.


Face coverings

You must wear a face covering on public transport to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Please bring a face covering with you and put it on before entering our stations or getting on your bus or train.

The Welsh Government recommends wearing a 3-layer face covering because physical distancing can be difficult to achieve on public transport.

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here


Wearing face coverings on our trains in England

Wearing a face covering is compulsory on public transport in England.  You must wear a face covering on our train services in England. You can find out more here


Help us – Travel Safer

Please follow our Travel Safer advice. Find out more here.

Our promise to you 

Find out about our promise to you here.

Taking cycles on trains

Space on our trains is currently limited because of physical distancing measures. Please use the cycle storage at or near our stations where available and avoid bringing your cycle onto our trains. 

You can find out about more about cycle storage at our stations here.

Need to travel?

  • Walk or cycle if you can, particularly for short journeys
  • Plan your journey and check before you travel 
  • Allow more time for your journey
  • Travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening 
  • Plan your journey 
  • Use contactless payments or buy your tickets online or at ticket machines
  •  Wear a face covering unless you're exempt
  • Wash your hands for at least 20 seconds or use hand sanitiser regularly 


Planning and booking your essential journey

Please consider using other forms of transport before using public transport for essential journeys in these difficult times.

  • For advice and guidance on essential rail travel please:
  • click here for rail information
  • call 0333 3211202
  • contact our customer service team 
  • Download our free app
  • Call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.

Please check our coronavirus update.


Your questions

Read our FAQs to find out more about what we’re doing to make sure our bus and rail services are safe.

Quick links

Capacity checker

Capacity checker

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