Keep Wales Safe
The current guidance from the Welsh Government is to stay at home and only leave home if your journey is essential.
Public transport should only be used for limited purposes which include:
- to go to work if you can’t work at home.
- to go to school, college or for education
- for essential shopping or medical needs
- to provide essential care
- to escape a risk of illness or injury, such as for victims or people at risk of domestic abuse
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Please do not leave home and travel at all if you have any Coronavirus symptoms.
Please think carefully about:
- the journeys you make
- the people you meet
- travelling to areas where coronavirus rates are high
If you do still need to use public transport for essential journeys, please help us keep the network as safe as possible by following our Travel Safer guidance.
From Monday 25 January 2021, rail services will be running on a reduced timetable to help keep keyworkers, staff and those who need to make essential journeys as safe as possible.
Bus services are already running a reduced timetable.
Please plan ahead and check before you travel.
If you’re travelling by train, please use our capacity checker.
Planning and booking your journey
Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice.
For advice and guidance please:
- view our rail information
- call 0333 3211202
- contact our customer service team
- download our free app
- call us on 03330 0050 501 if you’re planning to travel by train and you need help to travel.
Please check our coronavirus update.
Need to travel?
- wear a face covering unless you're exempt
- please be a responsible traveller, plan ahead and use our capacity checker
- walk or cycle if you can, particularly for short journeys
- plan your journey in advance and check before you travel
- allow more time for your journey
- travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening
- use contactless payments or buy your tickets online or at ticket machines
- keep your distance where possible
- wash your hands for at least 20 seconds or use hand sanitiser regularly
Travelling in Wales
If you need to use public transport in Wales you’ll need to follow the Welsh Government’s guidance.
Travelling outside Wales
Please check with your public transport operator before you travel as services in and out of England may be affected.
The latest advice for travelling abroad
You must have a reasonable excuse to travel overseas. You can find out what rules apply to exemptions and isolation on the Welsh Government website.
If you do need to travel and have a reasonable excuse, you can use the IATA map to find out more on the travel restrictions on your destination. The map is hosted by the International Air Transport Association and updated regularly.
You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport.
Please bring a face covering with you and put it on before:
- going into a train station car park
- going into a station
- going onto a platform
- using a waiting room
- getting on your bus or train
Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering. Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties.
The Welsh Government's full list of exceptions can be found here.
Find out more about wearing face coverings on public transport here.
Wearing face coverings on our trains in England
Wearing a face covering is compulsory on public transport in England. You must wear a face covering on our train services in England. You can find out more here.
Taking cycles on trains
Space on our trains is currently limited because of physical distancing measures.
Please use the cycle storage at or near our stations where available and avoid bringing your cycle onto our trains.
You can find out about more about cycle storage at our stations here.
- Find out more about Travel Safer as well as our promise to you .
- You can view the Welsh Government’s guidance here.
- You can find the UK Government’s guidance here.
- If you’re a student returning home for the holidays, you can find out more here
- Read the latest healthcare information from the NHS.
- Read the latest healthcare information from Public Health Wales.
- Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales are as safe as possible.