Questions and Answers
How do I apply for my Welsh Concessionary Travel Card? The quickest and easiest way to apply for a card is via the website. Visit www.tfw.wales/travelcards and follow the simple instructions. Alternat...
Keep Wales Safe
Stay safe, plan ahead and be a responsible traveller.
Don’t travel if you’re feeling unwell.
When using public transport;
- wear your face covering at all times
- keep your distance
- be respectful to other travellers and our staff
- wash and sanitise your hands regularly.
Help us keep the network as safe as possible by following our Travel Safer guidance
You can check the Welsh Government’s guidance here.
Apply for your bus pass here.
You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Online is the quickest way to apply and receive your card.
In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. Please contact us on 0300 303 4240 or email travelcards@tfw.wales with your enquiry or if you require support.
If you’ve already applied and you’d like to track your application or have a card and you’d like to update your details, please select “My existing card or application”. You’ll be asked to enter your National Insurance number or card number, along with your Date of Birth and Postcode.
Further information is available here.
