Questions and Answers
Have you applied for your new bus pass yet? Yes, I've received my new card Yes, but I've not received my new card yet Not yet New applicants General questions Yes, I’ve received my new card Are there...
We recognise that not everyone has applied for their new bus pass yet and that some are waiting for their new-style card to arrive.
To make sure that those eligible for free travel continue to enjoy the benefits of their bus pass, we’ve agreed with bus operators a two month grace period in the new year. During this time bus drivers will accept both old and new-style cards for travel.
This period in only temporary and if you wish to continue receiving travel benefits into 2020, you’ll need to reapply before 31 January to make sure that we’ve enough time to issue your card before 29 February.
Watch Ken Skates, Minister for Economy and Transport, talk about the grace period.
You can renew your bus pass here.
We're working with all Welsh local councils and Welsh Government to roll out new-style Concessionary Travel Cards. The new cards replace the old-style green bus passes, which are no longer recognised by electronic readers on buses across Wales.
The new-style cards offer the same free travel rights and benefits as the old bus passes.
The new cards are designed so that they can work as part of an integrated travel network in the future.
Don’t delay and apply today
If you haven’t applied for your new card yet, we’d encourage you to apply online or ask a friend, family member or someone you trust to apply online on your behalf. Online is the quickest way to apply and receive your card. Paper copies will take much longer.
Advice and support with the application process is also available from your local council, Age Cymru and other community organisations. Find out where you can find help in your local area by contacting our help desk at travelcards@tfw.wales or call 0300 303 4240.
If you’ve already applied but you’ve not received your new-style card yet, please don’t worry. We’re working to process all the applications as quickly as we can. There are instances where delays will happen due to the way we check and verify applications.
If you’d like to track your application, please select “My existing card or application”. You’ll be asked to enter your National Insurance number, Date of Birth and Postcode. Please be aware, it may take up to a week from when you applied before you’re able to check the status of your application.
In the meantime, the old green bus passes will be accepted for travel until 29 February 2020.
Further information is available here.
Watch Anna show you the few simple steps to apply for your new-style bus pass online.
