Bus

Bus

Reduced bus services

Coronavirus has changed the way we all use public transport and we’re working hard so you can travel as safely as possible.

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. 

Responsible travel 

Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice. 

You can find out more about Travel Safer as well as our promise to you here

Need to travel? 

Bus operators are currently running reduced services and reduced capacity due to physical distancing.  

  • wear a face covering unless you're exempt
  • walk or cycle if you can, particularly for short journeys
  • plan your journey in advance and check before you travel 
  • allow more time for your journey
  • travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening
  • book your journey 
  • use contactless payments or buy your tickets online or at ticket machines
  • wash your hands for at least 20 seconds or use hand sanitiser regularly 
  • keep your distance where possible 

 

All bus operators across Wales have strict cleaning and safety measures in place to keep customers and staff as safe as possible.  Find out more about cleaning here

Face coverings

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport. 

Please bring a face covering with you and put it on before:

  • going into a train station car park
  • going into a station
  • going onto a platform
  • using a waiting room
  • getting on your bus or train

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh Government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here

Traveline Cymru  

Traveline Cymru works in partnership with bus operators and local authorities to provide public transport information across Wales for bus, coach and train, as well as walking and cycling routes. 

 

fflecsi  

fflecsi is a new pilot service run by local bus operators in the Newport area and supported by TfW.  It replaces a number of scheduled bus services, allowing you to choose when to travel.  

Safety is paramount, and we’ve designed fflecsi to carry passengers as safely as possible and knowing how many passengers we’re picking up means we can send the right size vehicle and maintain social distancing. 

 

Help us – Travel Safer 

Please follow our Travel Safer advice. Find out more here.

 

Planning and booking your journey 

For advice and guidance or travel updates please: 

  • visit www.traveline.cymru 
  • call 0800 464 00 00  
  • email feedback@traveline.cymru  
  • message Traveline on Facebook or Twitter @TravelineCymru 
  • download Traveline Cymru’s free app 

Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes. 

You can also check your local bus operator’s website for more information. You can find a link at www.traveline.cymru.

 

To book our fflecsi service: 

 

Your questions 

Read our FAQs to find out more about what we’re doing to make sure public transport in Wales is as safe as possible. 

Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card