Keep Wales Safe

The current guidance from the Welsh Government is to  stay at home  and only leave home if your journey is  essential.  

Public transport should only be used for limited purposes which include:  

  • to go to work if you can’t work at home.
  • to go to school, college or for education  
  • for essential shopping or medical needs  
  • to provide essential care 
  • to escape a risk of illness or injury, such as for victims or people at risk of domestic abuse

Click here for more information  

Please do not leave home and travel at all if you have any Coronavirus symptoms.   

You can check the Welsh Government’s guidance here 

Please think carefully about:  

  • the journeys you make  
  • the people you meet 
  • travelling to areas where coronavirus rates are high  

If you do still need to use public transport for essential journeys, please help us keep the network as safe as possible by following our Travel Safer guidance.  


Planning and booking your journey

For advice and guidance or travel updates please: 

  • visit www.traveline.cymru 
  • call 0800 464 00 00  
  • email feedback@traveline.cymru  
  • message Traveline on Facebook or Twitter @TravelineCymru 
  • download Traveline Cymru’s free app 

Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes. 


Travelling outside Wales

If you’re travelling between Wales and another part of the UK, you’ll need to follow the guidance for EnglandScotland and Northern Ireland.

Please check with your public transport operator before you travel as services in and out of England may be affected.

The latest advice for travelling abroad

You must have a reasonable excuse to travel overseas. You can find out what rules apply to exemptions and isolation on the Welsh Government website.

Please check Foreign and Commonwealth Office (FCO) advice on GOV.UK before you travel

If you do need to travel and have a reasonable excuse, you can use the IATA map to find out more on the travel restrictions on your destination. The map is hosted by the International Air Transport Association and updated regularly.

Need to travel?

Bus operators are currently running reduced services and reduced capacity due to physical distancing.

  • wear a face covering unless you're exempt
  • please be a responsible traveller, plan ahead and use our capacity checker
  • walk or cycle if you can, particularly for short journeys
  • plan your journey in advance and check before you travel 
  • allow more time for your journey
  • travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening 
  • use contactless payments or buy your tickets online or at ticket machines
  • keep your distance where possible 
  • wash your hands for at least 20 seconds or use hand sanitiser regularly 

All bus operators across Wales have strict cleaning and safety measures in place to keep customers and staff as safe as possible.  Find out more about cleaning here

Face coverings

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport. 

Please bring a face covering with you and put it on before:

  • going into a train station car park
  • going into a station
  • going onto a platform
  • using a waiting room
  • getting on your bus or train

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  

The Welsh Government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here. 

Traveline Cymru

Traveline Cymru works in partnership with bus operators and local authorities to provide public transport information across Wales for bus, coach and train, as well as walking and cycling routes. 


fflecsi is a new pilot service run by local bus operators in Conwy Valley, Pembrokeshire, Newport, Cardiff North, Rhondda, Prestatyn and Denbigh and supported by TfW.  It replaces a number of scheduled bus services, allowing you to choose when to travel.  

Safety is paramount, and we’ve designed fflecsi to carry passengers as safely as possible and knowing how many passengers we’re picking up means we can send the right size vehicle and maintain social distancing. 

To book our fflecsi service: 


Useful links 



Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Concessionary travel cards

Traveline Cymru

Plan your bus journey

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card