Bus

Stay safe, plan ahead and be a responsible traveller. 

Don’t travel if you’re feeling unwell.

When using public transport;  

• wear your face covering at all times
• keep your distance
• be respectful to other travellers and our staff
• wash and sanitise your hands regularly.

Help us keep the network as safe as possible by following our Travel Safer guidance.

You can check the Welsh Government’s guidance here.  

Travelling to other UK nations

From 12 April 2021, Travel restrictions have been lifted in Wales allowing for travel between Wales and the rest of the UK, or wider Common Travel Area (Ireland, Isle of Man and the Channel Islands).

You can view the latest guidance on travelling outside of Wales here.

On April 12 2021, the UK Government also lifted the essential travel restrictions in England, allowing for travel between England and the rest of the UK or wider Common Travel Area.

You’ll need to check what guidance is in place for where you’re intending to travel from or to as some countries within the Common Travel Area have travel restrictions in place. This may prevent you from travelling unless you have a reasonable excuse, for example, travelling for work or education.

You’ll need to follow the guidance for England, Scotland and Northern Ireland when travelling in those areas.

The Welsh Government’s guidance advises against travelling unnecessarily to other parts of the UK with higher levels of coronavirus to help control the spread of the virus.

Reduced bus and rail timetables  

Please plan ahead and check before you travel.  

Our rail services will be running on a reduced timetable to help keep staff and those who need to make journeys as safe as possible.  

If you’re travelling by train, please use our capacity checker.

Bus services are already running a reduced timetable.  

If you’re travelling by bus, please check your local bus operator’s website for more information. You can check your local operators here.

The latest advice for travelling abroad

You must have a reasonable excuse to travel overseas. You can find out what rules apply to exemptions and isolation on the Welsh Government website.

Please check Foreign and Commonwealth Office (FCO) advice on GOV.UK before you travel.

If you do need to travel and have a reasonable excuse, you can use the IATA map to find out more on the travel restrictions on your destination. The map is hosted by the International Air Transport Association and updated regularly.

Need to travel?

Bus operators are currently running reduced services and reduced capacity due to physical distancing.

• wear a face covering unless you're exempt
• please be a responsible traveller, plan ahead and use our capacity checker
• walk or cycle if you can, particularly for short journeys
• plan your journey in advance and check before you travel 
• allow more time for your journey
• travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening 
• use contactless payments or buy your tickets online or at ticket machines
• keep your distance where possible 
• wash your hands for at least 20 seconds or use hand sanitiser regularly 

All bus operators across Wales have strict cleaning and safety measures in place to keep customers and staff as safe as possible.  Find out more about cleaning here.

Face coverings

Wearing a face covering on public transport remains law in Wales. You must continue to wear a face covering on all our services for the duration of your journey, unless you’re exempt.  

Please bring a face covering with you and put it on before:

• going into a train station car park
• going into a station
• going onto a platform
• using a waiting room
• getting on your bus or train

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  

The Welsh Government's full list of exceptions can be found here.

Find out more about wearing face coverings on public transport here.

Traveline Cymru

Traveline Cymru works in partnership with bus operators and local authorities to provide public transport information across Wales for bus, coach and train, as well as walking and cycling routes. 

fflecsi

fflecsi is a new pilot service run by local bus operators in Conwy Valley, Pembrokeshire, Newport, Cardiff North, Rhondda, Prestatyn and Denbigh and supported by TfW.  It replaces a number of scheduled bus services, allowing you to choose when to travel.  

Safety is paramount, and we’ve designed fflecsi to carry passengers as safely as possible and knowing how many passengers we’re picking up means we can send the right size vehicle and maintain social distancing. 

To book our fflecsi service: 

• call 0300 234 0300 
• download our app on Google Play and the App store

Useful links 

• Find out more about Travel Safer as well as our promise to you. 
• You can view the Welsh Government’s guidance here.
• You can find the UK Government’s guidance here.
• If you’re a student returning home for the holidays, you can find out more here.
• Read the latest healthcare information from the NHS. 
• Read the latest healthcare information from Public Health Wales. 

• Read our FAQs to find out more about what we’re doing to make sure journeys on public transport in Wales are as safe as possible.