Reduced bus services

Current Welsh Government guidance is to Keep Wales Safe and travel only if your journey’s essential.  Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if you have any coronavirus symptoms.

A number of Wales’ bus operators are running reduced services: 

  • so key workers can travel to and from work 
  • so you can make essential journeys such as for essential shopping or medical needs 
  • to keep staff as safe as possible 

All bus operators across Wales have strict cleaning and safety measures in place to keep customers and staff as safe as possible.  Find out more about cleaning here


Face coverings

You must wear a face covering on public transport to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Please bring a face covering with you and put it on before entering our stations or getting on your bus or train.

The Welsh Government recommends wearing a 3-layer face covering because physical distancing can be difficult to achieve on public transport.

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh government's full list of exceptions can be found here

Find out more about wearing face coverings on public transport here


Traveline Cymru  

Traveline Cymru works in partnership with bus operators and local authorities to provide public transport information across Wales for bus, coach and train, as well as walking and cycling routes. 



fflecsi is a new pilot service run by local bus operators in the Newport area and supported by TfW.  It replaces a number of scheduled bus services to help keyworkers get to and from work and people to make essential journeys, allowing them to choose when to travel.  

Safety is paramount, and we’ve designed fflecsi to carry passengers as safely as possible and knowing how many passengers we’re picking up means we can send the right size vehicle and maintain social distancing. 


Help us – Travel Safer 

We’re working hard:

  • so key workers can travel to and from work
  • so you can make essential journeys such as for essential shopping or medical needs
  • to keep staff safe

We want you to travel with confidence but we need your help which is why we’ve come up with some simple advice


Travel Safer


Stay safe - only travel if it’s essential to help those with no other option and don’t travel if you’re feeling unwell


Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating.


Follow our latest travel advice, stay 2 metres apart, wash your hands or use hand sanitiser and please wear a face covering


Exercise while you travel - walk or cycle for short journeys if you can


Respect our staff and other passengers while you’re travelling



Need to travel? 

  • Walk or cycle if you can, particularly for short journeys
  • Plan your journey and check before you travel 
  • Allow more time for your journey
  • Travel at quieter times. It’s busier between 7:00 and 9:00 in the morning and 16:00 and 18:30 in the evening
  • Book your journey 
  • Use contactless payments or buy your tickets online or at ticket machines
  • Wear a face covering unless you're exempt
  • Wash your hands for at least 20 seconds or use hand sanitiser regularly 


Planning and booking your essential journey 

For advice and guidance or travel updates please: 

  • visit www.traveline.cymru 
  • call 0800 464 00 00  
  • email feedback@traveline.cymru  
  • message Traveline on Facebook or Twitter @TravelineCymru 
  • download Traveline Cymru’s free app 

Please check Traveline Cymru’s Coronavirus update before travelling for any last-minute service changes. 

You can also check your local bus operator’s website for more information. You can find a link at www.traveline.cymru.


To book our fflecsi service if you live in the Newport area: 


Your questions 

Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales is as safe as possible. 

Quick links

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