• A yw gwasanaethau'n brysur iawn dros wyliau'r Nadolig?
    • Yes. some destinations are expected to be very busy at certain times, as people travel to see friends and family over the festive period.

      If you're worried about being in an enclosed space with lots of other people, consider locations that may not be as popular during busy periods. When you have decided on your location, make sure you plan your journeys in advance. You can use our Gwiriwr Capasiti to look for quieter services

  • Ydw i’n cael teithio dramor?
    • We would encourage you to check the latest rules and guidance on travelling abroad to and from Wales before booking or travelling.

  • Rydw i angen cymorth wrth deithio ar drafnidiaeth gyhoeddus – a oes help ar gael?
    • Yes, help is available. Colleagues will be available to give you a helping hand whenever possible, to help you get to your destination safely.

      Although you are not required to apply in advance, we strongly recommend that you call 0333 3211 202 if you intend to travel by train, or contact your bus operator to discuss your journey as soon as possible. You can find the details on the website Traveline Cymru here.

  • Pa fesurau diogelwch sydd ar waith ar drafnidiaeth gyhoeddus?
    • We have a 'zero tolerance' policy on anti-social behaviour, and we ask all passengers to respect their fellow passengers and public transport staff.

      We continue to work very closely with the British Transport Police, who are there to offer support in tackling criminal incidents on the rail network and help educate passengers about the importance of following physical distancing measures.

      You can highlight any incident on the rail network by safely notifying a member of staff or by calling the British Transport Police on 0800 40 50 40 or texting the number 61016.

      If you have problems travelling by bus, report it safely to your driver, and then the driver will follow the protocols in place and call for help when necessary.

  • Beth yw’r Gwiriwr Capasiti?
    • Your Capacity Checker will tell you which trains are often full and which have enough seats on them, helping you plan ahead and decide which time is the best time for you to travel.

      You can find out more here.

  • Pam na allwch chi ddarparu trenau neu fysiau ychwanegol?
    • Trains

      We are currently using additional capacity whenever possible. All available trains and vehicles are used in our services.

      Many of our train services need more rolling back than usual to ensure better social distancing can be maintained, and we need some more time than usual to clean everything thoroughly to ensure we follow government guidelines.

      Our staff numbers are still lower than usual due to covid-related absences, so there are fewer people available to run our services.

       

      Buses

      Bus operators currently use additional capacity whenever possible. They prioritise increasing services based on key Welsh Government priorities:

      • increase the frequency of services when demand outweighs capacity
      • improve social inclusion by improving accessibility to jobs and services
      • deliver improvements across our regions and communities
      • supporting learners to go to school or college (during school/college term time)
  • Ydych chi’n trefnu bysiau yn lle trenau?
    • We offer buses instead of trains whenever possible.

      We also have to have some buses on standby in case unexpected problems arise.

  • Pam na allwch ddefnyddio mwy o gerbydau ar drenau prysur?
    • The safety of our customers and staff remains our top priority. Many of our train services use more vehicles than usual to ensure better social distancing can be maintained, and we are working with the British Transport Police to improve the safety presence on our trains.

      We manage station capacity, wherever possible, but there are no staff at all our stations. To help keep the network as safe as possible, we ask passengers to play their part by following our guidelines Safer Travel.

      We keep a close eye on changes in demand from customers, including CCTV footage monitoring, to inform any changes to services through the network.

  • A oes cyfleusterau arlwyo i’w cael ar drenau nawr?
    • We currently operate a reduced service – we have a seat cart that provides on selected services. We also operate full catering, including restaurants on six of our Mark IV services, which run Monday to Friday. You can find more details, here.

      We want to reintroduce our full Catering services as soon as we can.

  • A fydd toiledau ac ystafelloedd aros ar agor mewn gorsafoedd?
    • Waiting rooms and toilets should be open. There should also be hand washing and hand sanitiser. Speak to the ticket desk if you have any questions.

  • Beth yw’r gwasanaeth fflecsi?
    • Fflecsi is a pilot service in partnership with local bus companies and local councils in 11 areas of Wales. Fflecsi buses pick you up and drop you off in zones and not just at a bus stop, this is often closer to home and your destination. You must book your journey via a flex app or over the phone and then the bus picks you up and picks up other passengers who want to make similar journeys along the way. Fflecsi has been designed to help people access public transport, health services and employment opportunities.

      You can see where a flex is currently operating, here.

      To find out more, visit https://www.fflecsi.cymru/a-lleoliadau/https://www.fflecsi.cymru, download the Api or call 0300 234 0300.

  • Ydy’r Gymdeithas Cludiant Cymunedol yn dal i gynnig ei gwasanaethau?
    • To find out what services are offered in your area, contact the Community Transport Association between 10am-4pm Monday to Friday, sending your enquiry by email to the address advice@ctauk.org.

      You will also find more information on this Association's website.

  • Pa ffyrdd o deithio ydych chi’n eu hargymell yn lle bysiau a threnau?
    • Whenever possible, we encourage people to use active modes of transport for short journeys to help reduce the pressure on public transport.

      You may have heard the term 'Active Travel' being used – it means walking or cycling to travel to work, go to school, go to the shops, or go to bus and train stations. Walking and cycling have tangible health and well-being benefits, so you will get your daily dose of exercise while travelling.

  • Ble allaf gael help i gynllunio fy nhaith teithio llesol?
    • You can get help planning your walk or bike ride on the website Traveline Cymru. You can also download the Traveline Cymru app free of charge or call the freephone number 0800 464 00 00. Alternatively, Google Maps and Komoot offer free features for planning journeys on foot or by bike.

      You can also find information about active travel routes in your area on your local Council's website – details can be found here.

      To see if you live next to a National Cycle Network, check out the Sustrans website.

      Furthermore, local councils across Wales are being encouraged to install temporary facilities to facilitate walking and cycling, and Sustrans has created a resource to help you see what is being put in place in your area here.

  • Dydw i ddim yn berchen ar feic, ond hoffwn feicio – a oes unrhyw help ar gael?
    • Public bike sharing schemes, such as OVO Bikes, are available in a small number of local councils in Wales, where you can hire a bike to take you from a to b. To find out more about OVO, visit their website here

      There may be other local plans available in your area – check your local council's website for more information.

  • Dydy fy nghartref i ddim yn ddiogel – i ble allaf fynd i gael help yn ymwneud â thrais domestig?
    • We have joined the UK Rail to Refuge scheme to support Women's Aid. This scheme offers to pay for the train ticket of anyone who needs to escape domestic violence during the coronavirus crisis.

      You can find out more here.