TfW Rail

TfW Rail

TfW Rail Services operates the Wales and Borders Rail Service.

To book tickets or find information relating to your journey including route maps, timetables, station information, please visit

TfW Rail Customer Relations

To contact the customer relations department, please call 0333 3211 202. Lines are open from 08:00 – 20:00 Monday to Saturday and 11:00 – 20:00 on Sundays. You can also email

For information on passenger assistance, please visit

For delay compensation, please visit

Additional contact details can be found at

TfW Rail Social Media

On social media, follow:

Twitter @TfWrail

Instagram @TfWrail

Facebook @TfWrail

Quick links

Capacity checker

Capacity checker

Use our capacity checker to plan your journey.

Train tickets

Train tickets

Buy your train tickets

Rail enquiries

Rail enquiries

Contact our rail customer relations team

Concessionary travel cards

Concessionary Travel Cards

Apply for your Concessionary Travel Card