Gorchuddion wyneb

Face coverings

You must wear a face covering on public transport

Coronavirus has changed the way we all use public transport and we’re working hard so you can travel as safely as possible.

Face coverings

You must wear a face covering on public transport, at stations, on platforms, in waiting rooms and in train station car parks to help prevent the spread of the coronavirus to other travellers and staff unless you’re exempt. Face coverings are mandatory where physical distancing can be difficult to achieve such as on public transport. 

Please bring a face covering with you and put it on before:

  • going into a train station car park
  • going into a station
  • going onto a platform
  • using a waiting room
  • getting on your bus or train

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering. Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

The Welsh government's full list of exceptions can be found here. You can find information about our new personalised exemption note scheme here.

You can find out more about wearing face coverings on public transport in Wales here

Exempt from wearing a face covering?

If you think you’re exempt from wearing a face covering on public transport, you can apply for a personalised exemption note here.
 

Wearing face coverings on our trains in England

Wearing a face covering is compulsory on public transport in England.  You must wear a face covering on our train services in England. You can find out more here

 

Please keep your distance

Please stay apart from others wherever possible when making journeys.

Please wear a face covering and try to:

  • avoid physical contact
  • try to face away from other people
  • keep the time you spend near other people as short as possible 

 

Help us - please wash your hands or use hand sanitiser regularly 

We’re doing extra cleaning so you can make  journeys as safely as possible.

Please help us by:

  • washing your hands thoroughly with soap and water for 20 seconds or using hand sanitiser regularly.
  •  bringing your own hand sanitiser if you can.

 
Your questions

Read our FAQs to find out more about what we’re doing to make sure public transport in Wales is as safe as possible.
 

Quick links

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