Due to urgent repairs to the track between Crewe (CRE) and Shrewsbury (SHR):
Services will be cancelled in both directions between Crewe (CRE) and Shrewsbury (SHR).
We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.
What's Happened?
We have been made aware of a broken rail at Wem Station.
For safety, train services will not be able to run through the area until it has been fixed.
This incident will be ongoing until the end of the day.
Our colleagues at Network Rail are aware of the problem and technicians are currently en route to the affected area of track.
We apologise for the disruption caused to your journey.
Alternative Travel Options
We have organised buses to run from Crewe to Shrewsbury to help you complete your journey, at no extra cost.
These services will be operated by Northwich:
21:45 service from Crewe to Shrewsbury
23:30 service from Crewe to Shrewsbury
A further bus service will be provided from Shrewsbury to Cardiff following the arrival of these services and will be operated by Regional Transport.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
