Cysylltu â ni | Trafnidiaeth Cymru

Update: Incident due to the electricity being switched off for safety reasons between Cardiff Queen Street (CDQ) and Cardiff Bay (CDB) until 11:00.

Due to the electricity being switched off for safety reasons between Cardiff Queen Street (CDQ) and Cardiff Bay (CDB):

Services will be cancelled in both directions between Cardiff Bay (CDB) and Cardiff Queen Street (CDQ).

We expect the incident to last until 11:00 on 14/09/2026 and disruption to services is expected from 06:00 on 14/09/2026 until 11:00 on 14/09/2026.

What's Happened?

We have been made aware of a problem between Cardiff Bay and Cardiff Queen Street.

We apologise for the disruption caused to your journey.

Customers can use local bus services between Cardiff and Cardiff Bay to help you complete your journey, at no extra cost:

6 and 8 Cardiff Bus services.

Find details of these services using the journey planner at www.traveline.cymru and on the Cardiff Bus website https://www.cardiffbus.com/services

We apologise that our Pay As You Go cannot be used on local bus operators.

We advise passengers to tap out at the earliest opportunity.

We have road transport running between Cardiff Bay and Cardiff Queen Street provided by Keepings international to help you complete your journey, at no extra cost.

Services will depart following the trains timetable

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/.

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations.

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

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Gallwch ein ffonio 08:00 - 20:00 Dydd Llun i Dydd Sul.
Os yw’n well gennych siarad â ni yn Gymraeg ffoniwch 03333 211 202 a dewiswch opsiwn 1.
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Ymddiheuriadau, nid yw ein ffurflenni ar-lein ar gael ar hyn o bryd.

Os am anfon cwyn, ymholiad neu adborth cadarnhaol, anfonwch e-bost atom: customer.relations@tfwrail.wales.

Mae angen cynnwys y wybodaeth ganlynol i’n helpu ni ymateb cyn gynted â phosibl:

Dyddiad eich taith.
Yr amser roedd eich trên yn fod i gychwyn.
Yr orsaf roeddech chi’n teithio ohoni a'r orsaf roeddech chi’n teithio iddi
Os oedd eich trên yn hwyr, pa mor hwyr oeddech chi’n cyrraedd yr orsaf roeddech chi’n teithio iddi?
Rhowch gopi o'r tocynnau trên ar gyfer y daith. Os nad yw'r tocynnau gennych chi mwyach, gallwn dderbyn cadarnhad o’ch archeb.
Dywedwch wrthym sut hoffech i ni dalu unrhyw iawndal sy’n ddyledus i chi. Gallwn gynnig iawndal ar ffurf talebau teithio National Rail, trosglwyddiad banc (BACS). Os byddwn yn cynnig iawndal fel arwydd o ewyllys da, byddwn yn gwneud hynny ar ffurf talebau teithio National Rail fel arfer.

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